Job Description

Quick Overview

We're seeking an AI Automation Specialist to design, maintain, and optimize our AI-driven systems including customer service automation, email workflows, and business process automation. You'll work with platforms like n8n and Make.com to develop innovative solutions that drive our growing food supplement business forward.

Based in central Edinburgh, this full-time office role offers a collaborative Mon-Fri environment (9am-5:30pm) where your technical expertise will directly impact our continued growth.

Key Responsibilities

AI Workflow Development:

Plan and build efficient automated workflows using platforms such as n8n and Make.com.

System Maintenance & Optimisation:

Regularly review and enhance the performance and stability of existing AI customer service, email response, and related automation systems.

Business Solution Design:

Collaborate with the team to understand business needs and design AI-driven new features.

Technical Support & Troubleshooting:

Quickly diagnose and resolve issues related to automation workflows or system integrations.

API Integration & System Connectivity:

Seamlessly integrate various AI tools with internal IT infrastructure.

Documentation & Knowledge Management:

Prepare and maintain comprehensive system documentation to ensure knowledge transfer and process transparency.

Essential Requirements

Proven experience with n8n and Make.com automation platforms Background in AI system development (chatbots, automated response systems) Strong IT system architecture and integration experience API integration and system connectivity expertise Excellent problem-solving and analytical skills Ability to manage multiple projects independently Strong communication and collaboration abilities

Benefits Overview

A competitive salary; between 28-35k per year. 28 Days paid holidays per year (includes national holidays). Pension scheme. Referral programme. Free (personal) unlimited access to our food supplements - for focus & concentration, improving energy, mood and immune support. Free tea, coffee & healthy snacks (such as fresh seasonal fruits, probiotic yogurt for gut support and fresh cashews for a protein boost). Friendly Friday monthly lunch get togethers with the core team with weekly team building group fun. Fantastic work environment in Central Edinburgh conducive to personal and team growth.

Work Overview

We give you the tools, environment and opportunity to enjoy working with a great team.

Tools

- we use an advanced (and easy to use) team and project management software that resolves the majority of the communication issues when working between team and team leaders so working is stress-free and enjoyable (as it should be considering we spend so much of our lives at work!).

Environment

- The central Edinburgh office is located in the West End near Haymarket Station giving a comfortable, airy office space, with a quiet atmosphere conducive to focused results.

Opportunity

- we are a steadily growing company, moving from being an established startup (5+ years) to a stable mid sized company, with plenty of room for you to grow and stake out an area of responsibility and be rewarded for that.

We are an equal opportunities employer welcoming all applicants. Please note: office access is currently via stairs only.

When you join the team to start work, you would be invited to our Daily team morning call at 9am every day - making it easy to fit in and get to know the team.

What We'd Like From You

Someone who values accuracy and takes pride in quality work. We want team members who bring their best effort consistently, work smart towards their goals, and share our positive, growth-minded approach.

We do believe in positive thinking and hope you will too!

About the Company

Better Nutritional Science was founded in 2016 and it formulates, manufactures and retails food supplements online via its own websites. It owns the brand name Brainzyme .

It has formulation and manufacturing operations in the UK.It has distribution operations in the UK, USA, Germany, France and China.

Its mission is to work ethically to help as many people as possible. The company has helped hundreds of thousands of customers with its supplements that improve focus, energy, memory, mood and immune function. The customer service team loves receiving emails from customers who say the supplements have changed their lives for the better.

The team currently numbers 16 and is a mix of diverse, hardworking and friendly people. The company was successfully awarded Scottish Enterprise's Wider Innovation grant in 2018, and has been featured in some of the world's leading press, such as Forbes, The Times, Health & Fitness and Nutraceutical Business Review. It is growing steadily and on track to continue growth into 2025 and beyond.

To apply, please include:

Your CV Examples of when you've learned a new technical skill or solved an operational issue Your preferred start date
We'd love to hear from you.

Good luck with your application!

Job Type: Full-time

Pay: 28,000.00-35,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Employee discount
Schedule:

Monday to Friday
Experience:

AI & Automation Developer: 1 year (required)
Work authorisation:

United Kingdom (required)
Location:

Edinburgh EH3 7AL (required)
Work Location: In person