Job Description

What You Can Expect

You Make Things Happen


We are seeking an experienced and proactive Automotive Supervisor to oversee a team responsible for all automotive contracts within Rhenus, based in the Central Control Tower located in Cannock.


The successful candidate will play a key role in supervising team performance, supporting escalations, driving process improvements, and maintaining strong client relationships.





At Rhenus, we believe everyone plays a crucial role. Whether you're driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.





Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.





The future isn't just built by the company - it's shaped by each of us, working together. Join our Rhenus community to make an impact, and grow alongside a team of passionate people who are dedicated to making a difference. #empoweredbyyou

What You Bring:

Main Duties:

Administer staff absences and annual leave. Provide regular feedback on individual and team performance, encouraging development through 1:1s and appraisals. Promote collaboration across departments to strengthen inter-team relationships. Support recruitment efforts by identifying staffing needs and participating in hiring processes. Complete new starter onboarding and training within the department. Act as an escalation point for departmental issues, taking ownership of corrective actions and follow-ups.

Operations & Administration:

Ensure operational excellence within the department, working closely with the team leaders. Ensure administrative and financial tasks are carried out correctly. Conduct data quality checks to maintain accuracy across systems. Support invoicing activities and ensure monthly invoice completion. Take responsibility for aged debt management and maintaining low levels of bad debt provision. Responsible for haulier scheduling during break periods. Source and onboard new haulage partners.

Reporting & Analysis:

Report on customer and internal KPIs. Monitor and report on haulier cost levels and additional round-trip costs. Monitor and report on trailer utilisation within the department. Complete margin analysis to ensure trailer profitability. Complete month-end and year-end financial reporting, including revenue and cost accruals. Share key performance metrics with the team and leadership, contributing to strategic planning. Maintain use of the clearing log within the department and analyse data for improvements. Execute document control within the department to ensure documents are correct, up to date, and aligned with current processes. Participate in internal and external audits.

Process Improvements:

Drive continuous improvement within the department alongside the Automotive Logistics & Systems Team Leader.

Key Competencies and Skills:

Proven experience in customer service or team supervision. Strong interpersonal and leadership skills, with the ability to motivate and develop a team. Strong time-management and organisational skills, with the ability to coordinate schedules and resources. Excellent communication, problem-solving, and organisational abilities. Ability to analyse issues quickly and make sound decisions under pressure. Ability to maintain a positive workplace atmosphere to ensure team cohesion. Proficiency in MS Office Suite, including Excel. Knowledge of operational and administrative processes within a customer-focused environment.

Qualifications and Experience:

Minimum of 3 years' experience in a European Freight Forwarding (Road) environment. Minimum of 2 years' experience in a leadership role. * Educated in Maths and English (oral and written) to GCSE, Standard Grade, or equivalent; grade A-C.