Job Description

Calex UK have a new opportunity to recruit a Technical Support Specialist working for the Stellantis brands.

Working within the Parts & Services department, you will work closely with central quality teams to identify new incidents and contribute to developing technical solutions. This will include

manual

technical work and requires a deep understanding of this. Your role will provide high-level technical support to both internal and external stakeholders to ensure the best customer experience across all Stellantis brands.

If you are a passionate automotive engineer and would like to develop within a Stellantis technical support role to provide outstanding customer service, we encourage you to apply today!

Key Responsibilities:

Collaborate with central quality teams to generate Customer Incident Reports (CIRs), ensuring that all necessary information and supporting materials are available to assist in the resolution process

Report technical incidents via all channels, including DID-I, Technical Platform, Warranty, Customer Relations, and RAC

Collate and consolidate feedback on new products, reporting to the Central Quality departments to trigger the resolution process

Develop and refine a tracking system to identify technical incidents and trends, ensuring effective monitoring and reporting

Support requests from internal and external departments for additional information to help implement solutions

Provide office and field support to Technical Field Managers as needed

Ensure all job requests are raised promptly with accurate information and clear descriptions of tasks

Communicate all issues through detailed and accurate management reports

Operate by best practices and uphold company values at all times

Identify technical issues quickly and take appropriate action to resolve them in the UK dealer network, maximising customer satisfaction

Manage processes to achieve job deliverables within stated budget limitations

Provide presentations and briefings when required

Essential

Full motor vehicle engineering apprenticeship or a technical degree related to automotive engineering to a recognised standard

Diagnostic or Expert-level technician

Electric Vehicle qualification, equivalent to IMI Level 3 or above

Experience in a technical role within a dealership or technical centre

Experience working within the motor industry and collaborating with external agencies/organisations

Extensive experience in vehicle evaluation, product problem investigation, and problem-solving

Strong understanding of current automotive technology and the Stellantis product range

About you

Good computer literacy, including proficiency in Microsoft Office

Able to analyse and make decisions regarding technical and customer issues

French, Italian, and/or German language skills would be beneficial

A full driving licence is required

Strong communication skills

Willingness to work independently and with a team

Salary & Benefits:

Salary, Circa 40K.

Company Car (BIK)

, 26 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Pension, Life Assurance and optional Private Healthcare cover.

Company Car (BIK) Example costings, based on a high-spec, fully electric Peugeot e-2008 GT: The P11D value is approximately 32,845. Therefore, the annual tax payable by the employee would be approx. 130 per year (20% tax payer). Our Company Cars also include, Insurance, tax, tyres, breakdown cover and Windscreen repairs.

Place of Work:

This is a full-time, permanent position, working from the Stellantis Offices in Coventry.

Pre-employment Checks:

Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature if this role may necessitate that we undertake a DBS check.

Employment:

The successful candidate will be employed by Calex UK (www.calexuk.com).

Job Types: Full-time, Permanent

Pay: Up to 40,000.00 per year

Benefits:

Canteen Company car Company pension Employee discount Free parking Gym membership Health & wellbeing programme Life insurance On-site gym On-site parking Private medical insurance Store discount Work from home
Ability to commute/relocate:

Coventry: reliably commute or plan to relocate before starting work (required)
Work Location: In person