Job Description

Location:

South Wales (travel across South Wales and occasionally further afield)

Drake AV has been delivering bespoke audio-visual and IT solutions across South Wales and the M4 corridor for over 50 years. We specialise in live event hire, permanent AV installations, and ongoing service contracts.

Our reputation is built on technical excellence, reliability, and a personal, customer focused approach.

This role is ideal for someone with a strong IT background who enjoys variety -- one day you might be preparing and testing equipment for a live event, the next helping to commission a video conferencing system for a corporate client.

This position would suit:

A recent IT / Computer Science / related graduate with a strong interest in audio-visual technology,

or

Someone with early-career experience in IT support who wants to move into the AV world. The role would equally suit an experienced hybrid events professional with a strong AV/IT background, and the salary will reflect the level of experience you bring.

Key Responsibilities

As an AV & IT Support Engineer working across both hire and installation projects, you will:

Respond to client enquiries via email, phone, and in person Provide pre-planning support and attend site visits with clients Assist the Hire Manager with IT & AV support for live events, conferences, and hybrid/online streaming Help set up and operate online and hybrid events (e.g. Teams, Zoom, webinars) Work with the Technical Director and installation team on projects (system commissioning, basic configuration, troubleshooting) Prepare, test and label equipment before it goes on hire, including basic PAT testing (training provided) Load/unload vans and help set up and de-rig equipment on site Communicate project requirements clearly to colleagues, clients, and subcontractors Support AV service & maintenance contracts (basic diagnosis, swap-outs, liaison with manufacturers and suppliers)

Skills & Experience - Essential

We're looking for someone with:

A solid IT background Confident general IT skills, including: Microsoft 365 (especially Outlook, PowerPoint, Teams) Common video conferencing platforms (Teams, Zoom, etc.) Some experience managing hybrid events Strong technical troubleshooting skills and a logical, methodical approach to problems Good organisational skills and attention to detail Patience and the ability to remain calm in fast-moving, pressured situations (especially during live events) Excellent customer service and communication skills -- comfortable speaking with clients and colleagues alike Willingness to work hands-on and carry equipment as part of the job
A full UK driving licence is essentialdue to the need to visit client sites and transport equipment.

Desirable (Nice to Have)

Knowledge or interest in AV products - e.g. video conferencing systems, sound systems, displays, projectors Any experience with: Running or supporting hybrid/online events AV installations (cabling, mounting screens, connecting equipment) Working in the AV hire, events, or live production industry Basic understanding of networking (IP addresses, Wi-Fi, VLANs, etc.)
Don't worry if you don't tick every box -- if you have a strong IT foundation and a genuine interest in AV, we'd like to hear from you.

Working Hours and Flexibility

Standard full-time hours, based in South Wales Some early mornings, late evenings, and occasional weekends to support events and installations Travel required across South Wales and occasionally further afield

What We Offer

Full training and guidance -- we will invest in your AV and IT development A varied role across both live event hire and installations Opportunity to work with state-of-the-art AV, IT, and hybrid technologies A friendly, supportive team environment where you can grow your career Competitive salary package with room to progress as your skills develop
If you're an IT-focused problem-solver with an interest in AV and live events, this could be a great next step for you.

Job Type: Full-time

Pay: 25,000.00-30,000.00 per year

Ability to commute/relocate:

Cardiff: reliably commute or plan to relocate before starting work (required)
Licence/Certification:

Clean UK driving licence (required)
Work Location: In person