Job Description

Job id: 075292. Salary: Grade 4: \xc2\xa332,179 to \xc2\xa335,596 per annum, including London Weighting Allowance.

Posted: 22 September 2023. Closing date: 08 October 2023.

Business unit: IT. Department: End User Services.

Contact details: Tom Berry. Tom.berry@kcl.ac.uk

Location: Strand Campus. Category: Professional & Support Services.

Job description

King\'s College London is an internationally renowned university delivering exceptional education and world-leading research. We are dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place. We host more than 33, 000 students from over 190 countries around the world.

King\'s AV Services is seeking an Audio-Visual Technician to join one of our busy dedicated AV teams. AV Services at King\'s support a wide range of AV and IT user facing systems to deliver teaching and lectures, as well as both internal and external events. We offer a generous pay and benefits package, which includes season ticket loans, bike to work scheme, on-site gyms and 27 days annual leave in addition to two wellbeing days, and several University closure days at Easter, Christmas and the New Year.

We are looking for a self-motivated individual with excellent customer service and technical skills who will deliver a first-class user experience to staff, students and visitors.

The role will be primarily based at our Campus on The Strand, across Waterloo Bridge from the SouthBank. You will provide support to our lecture theatres, classrooms, meeting rooms and other spaces. Your daily duties will include supporting users and maintaining devices including Crestron control systems, PCs, data projectors, PA systems, smart boards, visualisers, lecture capture, and other AV equipment.

Other responsibilities include managing AV bookings, ensuring that the required AV equipment is available and functioning in the rooms or delivered as required for

lectures, functions, and events; using remote tools to monitor and assist users; audio and video recording of lectures and events; and Microsoft Teams support for hybrid meetings and HyFlex teaching. Additional work with audio and video production or live event streaming may also be required.

The working patterns can include some light shift work, covering some evening and weekend events, with the potential to earn overtime.

This post will be offered on an indefinite contract

This is a full-time post

Key responsibilities

• Supporting teaching, events, and meetings
• Supporting and maintaining a broad range of AV and IT technology and services
• Managing support tickets and bookings within applicable SLAs
• Participate in the continual service improvement process
• To exercise sound professional and technical knowledge and to keep up to date with new developments / best practice
• To contribute to our knowledge base and documentation as required and adhere to University\'s IT policy
• Function as an ambassador providing advice and knowledge where appropriate
• Assist in witness testing, ensuring adherence to the AV standards, as required

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Skills, knowledge, and experience

Essential criteria

1. Good level of technical knowledge and understanding of a wide range of audio visual services such as display systems, PA systems, smart boards, visualisers, lecture capture, and other AV equipment.

2. Excellent diagnostic and problem-solving skills

3. Must have demonstrable experience in AV or relevant technical industry experience (film/theatre/music/events).

4. Experience of working effectively as part of a team, particularly with regards to delivering services and problem solving jointly

5. Ability to work under pressure and meet challenging deadlines

6. Good standard of written and spoken English

7. Ability to manage and prioritise own workload effectively

Desirable criteria

1. Educated to degree level

2. AV related technical qualification

3. Able to install, configure, upgrade and test desktop computers (both Windows and macOS)

4. Prior experience with Crestron, Dante and Q-SYS systems

5. Filming and editing experience

Further information

Due to the service nature of the post out of hours work and attendance when necessary is expected as per the IT Systems Out of Hours arrangements.

Candidates selected for interview will be notified by Kings HR within 2 weeks or sooner of advert closure

King\'s College London