Avesta Manchester Ltd is the one of the authorised reseller for one of the world's leading CCTV manufacturers Hikvision in UK, supplying new cutting-edge technology in security cameras especially in IP solution and surveillance systems for domestic and commercial sectors. Our high-performing team works closely with customers and the community to better understand their business challenges specify cost-saving solutions and make informed purchasing decisions around technologies, applications and relevant standards. Avesta offers a competitive salary and a bonus program to reward your results. We are known for our exceptional training and on-going development programs to support your career growth.
The role will be split between Online Listing of Products and also Customer Service and administration tasks.
The Task will include:
Responding to customer emails within a 24 hour Service Level Agreement (SLA)
Manage the entire customer journey including resolving all customer queries and order complaints quickly and effectively at every step.
Managing Returns process which will include troubleshooting issues with products as well as processing refunds directly on eBay and Amazon platforms.
Advising dispatch team of orders with SKU or delivery amendments as well as resolving any delivery issues with dispatch team / the courier / the customer.
Resolving Amazon A-Z claims and eBay Resolution Centre cases
Working with Amazon customers to remedy any issues which have resulted in a negative feedback
Preparing shipments to send to Amazon for FBA (Fulfillment by Amazon)
Dealing with customers who visit our offices to purchase items and processing payments
Answering phone calls from potential customers who may have pre-purchase questions or wish to make a payment.
Answering phone calls from Customers who have already purchased a product and have a technical questions regarding their item or have a complaint
The candidate will take complete ownership of the above tasks, using their organisational and analytical skills to find ways to automate and standardize processes where possible.
The candidate will also be asked to list products on Ebay and Amazon as part of their role as backup for the listing team.
Qualifications and Skills
We are looking for ideally a graduate looking for their first role.
The ideal skills the candidate should have are:
Experience of Online Platforms
Intermediate skills with Microsoft Excel and Microsoft Word
Excellent analytical skills and organisational skills
Preferably Prior experience in a similar role
The ideal candidate should have:
An ability to see the ‘bigger picture’ rather than the task in hand
A ‘scrappy’ can do attitude
A desire to lend their hand to tasks outside of their role
An interest in e-commerce and in particular Amazon and Ebay platforms
This is a full-time role (subject to a 3 month’s probationary period). Including up to one training week.
Wages are negotiable dependent on experience.
Please only apply if you have most of the relevant skills and experience.
If you are interested please let us know why you would be good at the job and what experience you have in this field.
Job Type: Full-time
Salary: £20,000.00-£25,000.00 per year
Excel: 1 year (Required)
Ebay Selling: 1 year (Required)
Amazon SellerCentral: 1 year (Required)
Fluent written and Spoken English (Required)