Job Description

Job Purpose

Luxaviation Client Services is an experienced and driven team whose primary focus is to deliver a pro-active and co-ordinated outstanding customer experience for our clients, while increasing commercial opportunities and maximising Charter revenue for the group fleet 24/7. The role will require working closely with assigned aircraft owners and understanding their particular needs and requirements to deliver a tailored and bespoke service to the client, as well as building and maintaining relationships with our many direct Charter Clients and Brokers to ensure we remain the first point of contact for their Charter needs.



This position is based in Stapleford Tawney, Essex. Due to the location, it is essential that applicants have a UK driving license and access to a vehicle to commute to our office.

Principles of the Client Services Team:

? Understand our clients individual needs.

? Commercial drive and desire to maximise Charter opportunities.

? Desire to search for solutions and find the optimum solution for the client's priorities.

? Extremely positive approach to all tasks and Clients.

? Professionally spoken and written interaction with Clients and colleagues.

? Attention to detail and excellent quality of work.

? Ensuring all operations remain compliant with our AOC.

? Strive for continual personal development.

Key Responsibilities

? Co-ordinating Client and Crew scheduling with our Dispatch Team.

? Arranging and co-ordinated all non-dispatch services for clients.

? Quoting Charter flights, following up Charter leads and converting Charter bookings.

? Applying for Owners release for Charter Flights where required.

? Optimisation and cost control within all elements of the day-to-day operation.

? Monitoring and oversight of the Dispatch Team and making appropriate interventions in the interest of the client, where required.

? Pro-actively looking ahead to foresee any potential operational disruption and intervening to mitigating schedule disruption ahead of time.

? Communicating with Clients and colleagues promptly, accurately, and proactively.

? Understanding and complying with Operations Manuals.

? Liaising with Flight Crew and arranging Crew logistics.

? Flight watching, completing checklists and weather watch.

? Completing operational tasks in support of the NPs.

Person Specification

Essential

Minimum of 2 years aviation industry experience. VIP customer services experience Knowledge of ground operations and dispatch procedures Excellent communication skills Ability to work in high-pressure environment Professionalism and ability to deal with very demanding VIP clients Able to do shift work on a 24/7 rotation Ability to work in a team Ability to learn and adapt to specific client needs Respectful and supportive to colleagues at all times

Desirable

Charter sales experience Leadership skills and experience Additional languages * Flexible approach to working hours