Job Description

Based at our office in Livingston, we are seeking to appoint a B2B customer advisor, this is a pivotal role to ensure that our business customers get the very best help and advice to buy from our extensive Highlander brand of outdoor kit to sell in their stores and on their websites.

Making great experiences happen for our customers will be your top priority, which means you'll do whatever it takes to make sure each customer gets the high-level of service they deserve.

What you'll be working on

Provide outstanding customer service before, during, and after the sales order process

Engage with customers to understand their needs and proactively recommend suitable products and promotions.

Respond to customer enquiries and coordinate information between customers, warehouse, and other relevant departments

Process sales orders and returns ensuring all details are fully communicated to the customer.

About you

We are looking for someone who is self-motivated with a professional, positive and friendly attitude. Has the drive and determination for success, focussed on achieving results/goals and ambition to deliver first class customer satisfaction Excellent organizational skills Confident using Microsoft office A passion for the outdoors is extremely desirable
Job Type: Full-time

Benefits:

Casual dress Company pension Cycle to work scheme Employee discount Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 06/06/2025
Reference ID: HIGH/S052025