B2C Customer Service Representative (12 month maternity cover) Job in Slick Stitch

B2c Customer Service Representative (12 Month Maternity Cover)

Wolverhampton, ENG, GB, United Kingdom

https://www.mncjobs.co.uk/company/slick-stitch

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Job Description

We are looking for someone who is passionate about delivering exceptional customer service and has a genuine interest in helping others to solve their problems. Whilst you will be part of a larger B2C team you will be supporting on a key account. This position is not in a call centre.

If you have excellent listening skills and are able to forge relationships with a wide range of people and personalities, this could be the perfect role for you.

Excellent verbal and written skills Ability to deal with high volumes of calls/emails Ability to engage with customers via email / telephone Solve all customer queries whilst remaining calm and helpful Build relationships with colleagues and share best practices Positive outlook and attitude High standards of attendance and punctuality Willing to go that extra mile to provide an excellent service General administration

Skills and Attributes

Substantial Customer Service experience and a strong customer focus Excellent verbal and written communication skills Patience, diplomacy and resilience. Plus, open-mindedness and empathy The ability to remain calm under pressure, to think quickly and independently The ability to follow predefined processes and structure questions A genuine motivation to want to problem solve to help other people Basic computer literacy (Microsoft Office) and confidence with technology Standard right to work checks are required Experience of phone systems and CRM systems would be an advantage

Benefits:

Working for an innovative and exciting global brand Full training and opportunities to develop your existing skills Working with a happy and diverse team
Job Types: Full-time, Permanent

Pay: From 25,000.00 per year

Benefits:

Free parking On-site parking
Ability to commute/relocate:

Wolverhampton: reliably commute or plan to relocate before starting work (required)
Experience:

Customer Service: 3 years (required)
Work Location: In person

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