Job Description

Overview

Provide administrative support right across the Preston Care & Repair team to help ensure that our services run smoothly and efficiently and that our standards of customer service are excellent; support the continuous development and improvement of our administrative processes; and contribute to the overall development of our organisation and business plan.

Responsibilities

Be the first point of contact for Preston Care & Repair's incoming calls. Provide a professional, polite response to telephone enquiries and direct calls to other colleagues where required. Accurately record telephone messages. Accurately record client information and enquiries on the appropriate job sheet and process efficiently. Maintain professional relationships with our customers and colleagues. Support the development and maintenance of office systems which enable staff to manage workloads to maximum efficiency and provide excellent customer service. Maintain client records on the database and produce relevant information for statistical reports. Monitor and respond to/forwarding on enquiries received through our general enquiries email address (info@) Support the Office Manager in the day to day control of the petty cash and record income and expenditure according to financial procedures Provide Personal Assistant support to the Chief Executive as required such as managing diary appointments, booking travel arrangements, scheduling regular meetings and taking minutes. Support the Chief Executive and wider team to regularly update Preston Care & Repair's website and social media presence. General office duties, including filing, photocopying, mailing, maintaining consumable stocks etc... Policies & Procedures: Report any accidents, i.e. personal injury or damage to a client's property; and report any incident that could have resulted in injury, loss or damage. Report any safeguarding concerns as per the Agency's Safeguarding policy. Drive the company vehicle(s) safely and responsibly, following policies and procedures set out in the Driver's Manual. Adhere to the requirements of the GDPR Act in respect of client confidentiality and disclosure of data, following information governance polies and procedures. Adhere to all policies and procedures set out in the Preston Care & Repair Staff Handbook. Health & Safety: In line with the organisation's Health & Safety Policy you will be expected to: Take reasonable care of your own health, safety and welfare and that of other people who may be affected by your actions or omissions. Cooperate with the organisation and its employees in order to comply with healthy and safety law; and our internal health and safety policies and procedures. Not misuse or interfere with, intentionally or recklessly, anything provided in the interests of safety.
General:

Demonstrate a personal commitment to the vision and values of the organisation Attend training courses and participate as a member of the wider Preston Care & Repair team, including attending team meetings as required. Help to promote the services of Preston Care & Repair in the local communities in which we operate. Any other duties that are reasonably requested within to scope of the job role.

Skills

Person Specification:

ESSENTIAL

Skills/knowledge/ abilities Experience of dealing with telephone enquiries. Ability to secure and record information quickly and concisely. Excellent telephone manner. Experience of providing administrative assistance in an office environment. Excellent IT skills including use of Microsoft Office programmes. Ability to plan and prioritise tasks effectively. Ability to manage multiple, concurrent tasks and deadlines. Ability to manage relationships at all levels and to sustain teamwork approaches. Willingness to undertake personal and professional development and/or training. Ability to manage own time and work independently and flexibly with minimal supervision. Excellent listening and communication skills. Caring and compassionate approach to customer service.
DESIRABLE

Skills/knowledge/ abilities

Experience of taking and writing accurate minutes of meetings. Excellent written communication skills. Experience of working with older, disabled or vulnerable people. Experience of using social media in a work environment. Experience of using web-editing software packages, such as Wordpress. Ability to collate, analyse and report on performance data
Desirable Personal Qualities

Caring and Compassionate approach to Customer Service
Desirable Qualifications

GCSE English A*-C (or equivalent)

Level 3 Business (or equivalent)

Job Types: Full-time, Apprenticeship

Pay: 7.55 per hour

Expected hours: 37 per week

Work Location: In person

Application deadline: 31/10/2025
Expected start date: 17/11/2025