Job Description

Date:

16 Dec 2025

Location:

London Stansted Airport, GB

Company:

MAG


Summary


Baggage Field Operator

London Stansted Airport

Permanent position

Salary Band 9 27,311.40 rising to 30,241.58 after a 3 month successful probation period plus 17.5% shift allowance

40 hours per week

10 week rolling roster pattern, 4 on/4 off (2 days/2 nights 06:00/18:00 and 18:00 - 06:00) 8 weeks of confirmed shifts 8 plus 2 weeks of flexible hours (we aasign your shifts during this time)

Why MAG?


At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You'll also have access to some great benefits including:


Flexible and generous company pension plan with various company contribution options (up to 8%) that you can change to suit your personal needs

24 days holiday plus bank holidays

Free parking

Subsidised public transport

Huge range of company discounts

2 volunteering days per year

Free Virtual GP service, available 24 hours a day, 7 days a week

Care Concierge service

The role


Responsible for ensuring a high standard in terms of quality, security, and health and safety.


Attend the various stations on the Baggage System to provide the overall departure baggage service.

Interact with our Guests to ensure high quality bag delivery within the Arrivals baggage product.

Act as Romeo 2, the first responder to Baggage flow incidents.

Provide first line intervention on the various baggage systems to maintain overall flow.

Follow direction from the Control Room Operator to act on disruption events, restoring flow in a safe and timely manner and reporting back status.

Assist in contingency operations under the direction of the Baggage Delivery Manager and/or the Control Room Operator.

Assist with the repatriation of baggage when required.

Attend the Manual Encoding process for problem baggage.

Support the Engineering team maintenance activities when and where required, buy moving spares and tools to the areas being maintained.

Identify safety hazards and report them correctly for quick resolution.

Provide bag realignment activities as instructed by the Baggage Delivery Manager and/or the Control Room Operator.

Complete system inspections, looking for misplaced baggage in areas of concern.

Follow the daily Operational Plan as directed by the Baggage Delivery Manager.

Attend various training courses, both mandatory training and self-development.

What will make you successful in the role?


Desirable Knowledge, Experience and skills


GCSEs or GNVQ Part 1 Foundation in English and Numeracy

English Speaking and literacy

Able to operate equipment successfully after training is complete.

Knowledge of any relevant National or MAG (Manchester Airports Group) regulations or standards.

Demonstrate delivery on safe performance.

Able bodied and meets the MAG fitness standard for the role.

To be knowledgeable about the facilities and layout of the airport to assist passengers and airport users with their queries.

To demonstrate a flexible and helpful attitude, assisting in the smooth running of the airport.

Equal Opportunities & Reasonable Adjustments

We're building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We're on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there's space for your unique strengths to shine.



Whether this is your first role or your next big step, we want to hear from you - even if you don't think you tick every box. What matters most is what you bring.



We're proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We're committed to helping you perform at your best.



At MAG, every journey matters. Our Colleague Communities play a big part in that: Women's Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.