Job Description

As a Bank Switchboard Operator you will provide a comprehensive, high quality switchboard service to patients, staff and members of the public on behalf of the Trust.


Communication skills are essential as the team are usually the first point of contact for most callers.



Switchboard is a very busy environment dealing with all types of calls to the Trust and often working alone.

What is the 'bank'? - The term 'Bank' refers to our pool of bank employees who are our temporary staffing solution, they cover annual leave and sickness across our sites.

Applicants are asked to bring their photo ID and right to work including proof of address to their interviews.

Please note in cases where a high volume of applications are received for a post, the closing date may be brought forward. Therefore applicants are advised to submit their completed application form as early as possible.

We pride ourselves on the high standards throughout our services. You will be a valued member of the Soft FM Team and will be respected for the work you do.


All roles will provide a range of duties across our Trust sites and support services to ensure a safe, efficient and effective service to all patients, staff and visitors is delivered.

Switchboard Operative Duties

To observe and respond to monitors/alarms within an agreed scope of responsibility and carry out stringent documented procedures in the event of an emergency situation. Provide a polite and courteous telephone manner when receiving and re-directing calls. Efficient in processing of telephone calls received via the switchboard consoles and other extensions within the switchboard area. Provide a welcoming service for routine enquires and assistance to staff users and the general public, ensuring appropriate assistance is provided. Proficiently work the computer-based switchboard. The postholder must be able to make decisions and deal with emergency calls calmly and efficiently in a high-level, fast-moving environment, e.g. dealing with cardiac arrest calls, trauma calls, fire calls, major incidents, bomb threats, medigas gas alarms and lift entrapments. The applicant will need to be enthusiastic and adaptable within the Switchboard and its varied roles.

Benefits

Competitive salary

including payments for unsocial hours, Saturday and Sunday enhanced pay.

Free

carparking.

Paid

induction& training.

Pension scheme.

27 days paid holiday plus BH. Access to

Blue Light and health service discounts.

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us


Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.


We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.


Details of our benefits, leadership behaviours and other important information including AI in our recruitment process can be found in the Information for Applicants document attached.


We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.


For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).


All jobs will require permission to work in the UK.


For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.


Applicants at risk within the local NHS who meet essential criteria will have preference for interview.