Job Description

We are seeking a highly motivated dispensing assistant whose main objective will be to be proactive and efficient when managing our extremely busy pharmacy reception.
The post holder will enhance pharmacy's reputation by delivering a friendly, professional, and informative front-line service to all our customers; this may be face to face, when answering the telephone or via the pharmacy tracker.
The ideal candidate will be looking for a role which is varied in terms of the queries which are received and the assistance they will provide to our Pharmacy team members who will be based on the wards and within the department.
We welcome applicants from individuals working in community pharmacy who would like to start a career in hospital pharmacy, with training provided.
This post offers in-service development training and the opportunity to gain valuable skills.
Refer to the and Person Specification for all essential and desirable criteria required for the role. For further information about the role please contact Piush Champaneri - Piush.champaneri@uhb.nhs.uk
Main duties of the job

• To assist in the provision of a safe and efficient pharmacy service.

• To deal with day-to-day enquiries from staff members, the public, patients, and other hospital depts in a courteous, efficient, and timely manner. This will involve answering phone calls.

• To become an integral member of the pharmacy team, working closely with all staff members to support them as they put the care of their patients first.

• To serve patients at the pharmacy reception.

• To support with the physical delivery of medication to ward areas at Solihull Hospital.

• To contribute to achieving all Trust and National targets using the various IT systems available including PICs and pharmacy tracker, training will be provided.

• To receive, dispense and issue prescriptions and provide other support services to the Pharmacy department, including the receipt of orders and the supply of medicines to wards and departments.

• To possess good communication skills, be flexible, committed and be a good team player.

• To build on previous IT skills using pharmacy specific computer systems, following training.

• To demonstrate an ingrained high standard of customer service care.

• To demonstrate excellent time management skills.

• To excel in a busy and sometimes challenging environment.

• To be prepared to participate in our weekend and bank holiday rota as required.

*Please see the attached job description for a full list of roles and responsibilities*
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
20 January 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 to 24,465 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
304-9007208
Job locations
Solihull Hospital
Lode Ln
Solihull
West Midlands
B91 2JL
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached * Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached *
Person Specification
Qualifications
Essential

• *Educated to Secondary School standard
• *GCSEs C/4 or above (or equivalent) in Mathematics and English
• *Holds or is willing to work towards an NVQ level 2 Certificate in Pharmacy Service Skills (QCF) and BTEC Level 2 Certificate in Pharmaceutical Science

Desirable

• *Accredited Dispensing Assistants course

Experience
Essential

• *Evidence of previous work experience relevant to the position such as warehouse or stores, reception duties etc
• *Evidence of experience within a team environment
• *Experienced in customer relations
• *Understanding of Health and Safety at Work, manual handling and COSHH
• *Understanding of dispensing, stock control and supply systems and processes

Desirable

• *Previous experience within a pharmacy setting
• *Knowledge of hospital environment
• *Knowledge of pharmacy environment
• *Understanding of pharmacy related computer systems

Additional Criteria
Essential

• *Able to work to strict policies and procedures
• *Able to identify customer needs and deliver services to the required level
• *Good verbal communication skills
• *Good written communication
• *Able to maintain accurate records
• *Demonstrates ability to recognise own limitations referring to appropriate person when necessary
• *Good numeracy skills
• *Demonstrates ability to work independently and within a team
• *Able to maintain confidentiality of information
• *Able to adapt to change
• *Good time management
• *Able to demonstrate discretion and diplomacy
• *Able to work accurately under pressure
• *Strong attention to detail
• *Reliable
• *Punctual
• *Enthusiastic
• *Ability to travel to all UHB sites
• *Able to work under close supervision
• *Flexible to work in accordance with service needs
• *Committed to abide by the Trust vision and values
• *Able to lift moderate weights (up to 15kg)

Person Specification
Qualifications
Essential

• *Educated to Secondary School standard
• *GCSEs C/4 or above (or equivalent) in Mathematics and English
• *Holds or is willing to work towards an NVQ level 2 Certificate in Pharmacy Service Skills (QCF) and BTEC Level 2 Certificate in Pharmaceutical Science

Desirable

• *Accredited Dispensing Assistants course

Experience
Essential

• *Evidence of previous work experience relevant to the position such as warehouse or stores, reception duties etc
• *Evidence of experience within a team environment
• *Experienced in customer relations
• *Understanding of Health and Safety at Work, manual handling and COSHH
• *Understanding of dispensing, stock control and supply systems and processes

Desirable

• *Previous experience within a pharmacy setting
• *Knowledge of hospital environment
• *Knowledge of pharmacy environment
• *Understanding of pharmacy related computer systems

Additional Criteria
Essential

• *Able to work to strict policies and procedures
• *Able to identify customer needs and deliver services to the required level
• *Good verbal communication skills
• *Good written communication
• *Able to maintain accurate records
• *Demonstrates ability to recognise own limitations referring to appropriate person when necessary
• *Good numeracy skills
• *Demonstrates ability to work independently and within a team
• *Able to maintain confidentiality of information
• *Able to adapt to change
• *Good time management
• *Able to demonstrate discretion and diplomacy
• *Able to work accurately under pressure
• *Strong attention to detail
• *Reliable
• *Punctual
• *Enthusiastic
• *Ability to travel to all UHB sites
• *Able to work under close supervision
• *Flexible to work in accordance with service needs
• *Committed to abide by the Trust vision and values
• *Able to lift moderate weights (up to 15kg)

Skills Required