Job Description

To provide a fully comprehensive administration service to the Forward Thinking Birmingham (Division of the Children and Young Peoples Division). The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough. Telephone calls and enquiries form a large part of the role as does a high volume of standard administrative tasks. Attention to detail is paramount in this post as is the ability to prioritise workload.
Main duties of the job

• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• Undertake diary management for FTB clinicians and/or managers, as required.
• Organise clinics and associated appointments for clinics, using appropriate brought-forward systems to manage work.
• Organise team/staff meetings, take, transcribe and distribute minutes accordingly as required.
• Audio transcription of letters/ reports.
• Inputting and updating patient information and activity on computerised information systems, creating patient notes where necessary and according to policy.
• Deal with staff and patient requests that may be part of office function as and when required, and in accordance with Trust procedures.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
• Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
• Undertake training of new staff as directed by Line Manager and/or other managers.

About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Details
Date posted
18 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum, pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
436-7329220-A
Job locations
Finch Road FTB Hub
2 Finch Road, Lozells
Birmingham
B19 1HS
Job description
Job responsibilities
1
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK) Job description
Job responsibilities
1
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person Specification
Knowledge and Experience
Essential

• Computer Literacy
• Good Telephone Manner
• Working Knowledge of Medical Terminology
• Excellent Communicator
• Experience of Community / Inpatient setting

Desirable

• Good general level of education - 5 GCSE's including Maths and English
• Business / Administration NVQ level 3 or equivalent experience
• Audio Typing experience
• Senior Administration experience
• Working knowledge of medical terminology
• Waiting List Experience
• Diary Management experience

Person Specification
Knowledge and Experience
Essential

• Computer Literacy
• Good Telephone Manner
• Working Knowledge of Medical Terminology
• Excellent Communicator
• Experience of Community / Inpatient setting

Desirable

• Good general level of education - 5 GCSE's including Maths and English
• Business / Administration NVQ level 3 or equivalent experience
• Audio Typing experience
• Senior Administration experience
• Working knowledge of medical terminology
• Waiting List Experience
• Diary Management experience

Skills Required