Job Description

Job Overview

Are you looking for a change? Do you want to make a difference? Do you enjoy being part of a team? If the answer to the above is YES, then one of Leicestershire's biggest employers wants to hear from you!


We want you to join our innovative, hard working and caring Outpatient Team, within Child and Adolescent Mental Health Services


You will be an integral part of the team, Providing administrative support to your team, the wider admin team, external agencies, patients and families.


This demanding role will require the post holder to use their full range of administrative skills to ensure an efficient service is provided.


The role comprises a wide range of specific duties. Managing the team's phoneline taking phone calls from Patients regarding arranging appointments, cancellations and queries. Ensuring appointment slots are booked in a timely manner, so organisation skills are key! Sending correspondence, liaising with clinical staff, photocopying documents, scanning and both email and task management.


You will work alongside clinical staff to support the provision of high-quality care to patients, their families and referring clinicians to ensure a smooth transition through our service.


You will need to be a good team player, utilising your initiative, have strong emotional resilience with excellent organisational and communication skills. You need to be able to work both on your own initiative and as part of the wider team prioritising your work effectively. Skills using word, excel, outlook and a good general knowledge of IT systems is essential.

Contact Details:

Fran Crothers, fran.crothers@nhs.net, 07825 430364

Summary (Main duties and responsibilities)

This role is to support the clinical and nursing staff in the Outpatients Team of the Child and Adolescent Mental Health Services based at Westcotes House.


You will be responsible for dealing with telephone calls/enquiries from patients and their families regarding a wide range of issues including appointment, waiting times. You will need to be confident speaking on the telephone and able to take accurate messages for the clinical staff.


You will also be required to format care plans and reports, deal with enquiries in shared task and email inboxes, cover reception when required and other general administrative duties as and when required.


We are looking for emotionally resilient, hard-working and innovative people to supportive our extremely busy department. In return, we can offer full training and support and generous employee benefits.

For more details, please see the attached and Person Specification.

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us


Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.


We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.


Details of our benefits, leadership behaviours and other important information including AI in our recruitment process can be found in the Information for Applicants document attached.


We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.


For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).


All jobs will require permission to work in the UK.


For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.


Applicants at risk within the local NHS who meet essential criteria will have preference for interview.