Job Description

Are you an experienced, highly motivated administrator looking for a new challenge?

Are you approachable, friendly, and compassionate, with enthusiasm for developing new skills? If this describes you, then this could be the opportunity for you to join a progressive and forward-thinking mental health service.



This varied and interesting role provides administrative support to the ward team. You will demonstrate good initiative and judgement, as you will have to work independently, as well as part of the wider ward admin team. Good communication and organisational skills are vital.



Service user care is at the heart of our work, so empathy and compassion go without saying.



Ideally, you will have previous clerical and administrative experience, and a good working knowledge of Microsoft Office packages.



1. Liaise with a wide range of stakeholders, both internal to the organisation and external, including:



Medical staff Multidisciplinary Teams (Community or Inpatient) Service users and carers Health and Social Care teams Third sector/voluntary agencies Community groups and local authority provision Other statutory agencies e.g., Police, Ministry of Justice etc. Provide Secretarial support to named Medical Staff/management team

2. Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement.



3. Exchange verbal and written information with patients, staff, and carers relating to appointments, admissions and meetings, etc.



Please see attached file for a full list of duties and responsibilities.



We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) --a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.



We deliver services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire, and in parts of Dorset.



Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach--for those who use our services and for all employees. We recognise that happy and fulfilled employees provide better care.



At AWP, we actively encourage applicants from all backgrounds. We are particularly keen to receive applications from people from Black, Asian, and minority ethnic backgrounds, those with disabilities, and from the LGBTQ+ community. We welcome individuals who bring a unique blend of experiences, backgrounds, perspectives, and knowledge to AWP--because diversity makes us stronger.



Utilise written and verbal communication skills to connect with a wide range of people.



Exchange verbal and written information with patients, staff, and carers relating to appointments, admissions, and meetings, etc.



Receive and open mail (paper and electronic, as necessary), and distribute/despatch accordingly, ensuring appropriate action is taken with high-priority items.



Manage both telephone and face-to-face contacts with distressed service users in a supportive and empathetic manner.



Arrange meetings and appointments for members of the team.



Type patient reports, correspondence, and emails as required; deal with telephone and face-to-face enquiries from patients.



Input accurate and up-to-date patient data onto the Rio system.



Please see attached file for a full list of duties and responsibilities.