Job Description

An exciting job opportunity has arisen for a Band 3 Clinical Service Administrator to join our friendly team. The Bluebell Unit looks after people who have been detained under the mental health act. This unit operates a 24-hour service.
We are looking for someone who is highly motivated, with excellent administrative skills. This varied and interesting role is providing vital administrative support to the Ward Manager and Multidisciplinary Team. You will demonstrate good initiative and judgement, as you will need to be able to work independently, as well as part of the wider team.
The unit can be very busy and challenging at times, so you will need to have a degree of resilience and be able to work well under pressure, though full support is given by AWP through peer support, regular formal supervision and access to the Employee Assist Programme.
Main duties of the job
To provide comprehensive administration support to the Ward Manager and wider Multidisciplinary Team.
You will havea good working knowledge of all Microsoft Office packages and be willing to undertake training in order to use other software packages, including our eRostering system and our electronic patient record system (RiO). You will be the first point of contact for the unit and duties will include meeting and greeting service users and their families as well as visitors. Dealing with telephone enquiries and liaising with other clinical teams, third sector health care providers and outside agencies.You will be responsible for ordering supplies and stationery items for the unit. This will include using NHS supplies and non-stock ordering.
You will be required to type letters, produce documents, reports and agendas, including taking minutes at a variety of meetings. Note taking training is provided by AWP. The role requires the successful candidate to be able to adapt to constant changes in workload priorities.
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Details
Date posted
09 June 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,625 to 25,674 a year
Contract
Permanent
Working pattern
Full-time
Reference number
342-WTS119-0625
Job locations
Bluebell Unit, Green Lane Hospital
Marshall Road
Devizes
SN10 5DS
Job description
Job responsibilities
Liaise with a wide range of stakeholders, both internal to the organisation and external, including:
Medical Staff.
Multidisciplinary Teams (Community or Inpatient)
Services Users and Carers.
Health and Social Care teams.
Third sector/voluntary agencies.
Community groups and local authority provision.
Other statutory agencies e.g. Police, Ministry of Justice etc.
Answering the main phones for the ward and dealing with enquiries.
Taking accurate messages and passing them on in a timely manner.
Uploading and recording information on RiO (Patient Electronic file).
Taking minutes of various meetings.
Inputting information on to Health Roster.
Ordering supplies, including non-stock orders.
And any other general administrative task.
Job description
Job responsibilities
Liaise with a wide range of stakeholders, both internal to the organisation and external, including:
Medical Staff.
Multidisciplinary Teams (Community or Inpatient)
Services Users and Carers.
Health and Social Care teams.
Third sector/voluntary agencies.
Community groups and local authority provision.
Other statutory agencies e.g. Police, Ministry of Justice etc.
Answering the main phones for the ward and dealing with enquiries.
Taking accurate messages and passing them on in a timely manner.
Uploading and recording information on RiO (Patient Electronic file).
Taking minutes of various meetings.
Inputting information on to Health Roster.
Ordering supplies, including non-stock orders.
And any other general administrative task.
Person Specification
Essential
Essential

• NVQ3/QCF in administration or equivalent level of knowledge and experience

• Excellent IT skills including Word, Excel, Internet

• Excellent communication skills, both verbal and written

• Demonstrates clear understanding of principles of confidentiality

• Experience of organising and maintaining a busy office

• Experience working in the NHS and managing patient information

• Shows understanding of mental health

• Experience of working in mental health services

• NVQ3/QCF in administration or equivalent level of knowledge and experience

• Excellent IT skills including Word, Excel, Internet

• Excellent communication skills, both verbal and written

• Demonstrates clear understanding of principles of confidentiality

• Experience of organising and maintaining a busy office

• Experience working in the NHS and managing patient information

• Shows understanding of mental health

• Experience of working in mental health services