Job Description

Job Title : Band 3 Registration and Booking Clerk

Location : Portadown , Craigavon

Duration : Temporary

Rate : \xc2\xa311.11 p/h

Hours : 37.5hpw

(4 week working pattern to include 8am starts/8pm finishes and Sat morn to be agreed

with line manager. RBC opening hours Mon-Fri 8-8 & Sat 9-1)

For the first few weeks 10am-6pm for training purposes.

After that we are flexible with the work pattern but options are usually:

• Mon - Fri 4 days x 9am-5pm with 1 day 12noon-8pm plus 1 Sat in 4 9am-1pm (Sat hours can be saved as time in lieu or late day each week can be 1pm-8pm recouping the Sat hours)

• 3 weeks Mon-Fri 9-5 plus 1 week Mon-Fri 12-8 (Again 1 Sat in 4 9-1)

Open to condensed hours with a few long days which can incorporate the 4hrs from Sat.

Also can be worked all lates with 1 Sat in 4 once trained if that suits.

Job Summary:

The role will include working as part of a team and play a key part of the strategic modernisation and development of the pathway for GP and other referrals within the Trust. This will include the interface with patient, the GPs and colleagues within the Trust both by correspondence and telephone.

The post holder will be required to work shifts covering the opening hours of the Referral and Booking Centre i.e 8.00a.m. to 8.00p.m. Monday to Friday and Saturday 9.00a.m. to 1.00p.m.

Roles and Responsibilities

Registration

1 Receive incoming referral letters and sort into ICATS and non ICATS.

2 Ensure that all referrals to consultant led services are processed in line with protocols to ensure prioritisation (Red Flag, urgent and routine) is timely and notify the Manager where this is not the case.

3 Ensure that the referral management and registration process complies with the requirements of the IEAP.

Booking

4 Fully implement the partial booking process, telephoning patients as required, issuing letters to patients and the associated administrative processes.

5 When selecting/offering appointment dates to patients form the waiting list ensure that they are selected in chronological order.

6 Work using a Primary Targeting List (PTL) to ensure patients are not offered dates past the guaranteed waiting time.

7 Calculate capacity for routine patients and commence the partial booking process. Comments should be added throughout the partial booking process so that patients can be removed appropriately.

8 Remove from the waiting list and notify referrers if patients fail to contact the booking centre after 2 invites have been issued.

9 Calls into the booking office may be complex, sensitive, contentious or aggressive and you will be required to use your developed interpersonal and communication skills to defuse any conflict. Telephone numbers are to be continually updated and mobile numbers recorded.

10 When the patient makes contact with the Trust ensure that they are given a \'reasonable offer\' of a minimum of 3 weeks notice of their appointment and a choice of 2 different times/dates.

11 Where appointments are being arranged at short notice, attempts will be made to contact the patient by telephone. Appointment documents will be posted in confirmation.

12 Assist in the notification of cancelled appointments, notifying the Referral and Booking Centre Manager of any shortfall in capacity so that the waiting time guarantee is not breached.

13 Cancellation of sessions any capacity problems should be emailed to the Manager immediately after notification.

14 Work with the Manager and secretaries to ensure that patients who have cancelled are re-dated.

Criteria :

1. 4 GCSEs at Grades A-C including English Language or equivalent / higher qualification and 1 years\' experience in a clerical / administrative role

Or

2 years\' experience in a clerical / administrative role

2. Experience in the use of Microsoft Office products including Word and Excel or equivalent

Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC) and abide by the REC Code of Professional Practice. Platinum Recruitment NI Ltd adheres to all current employment legislation.
Please note only those candidates shortlisted may be contacted.

Platinum Recruitment