Job Description

Job Overview

We have an exciting opportunity for a Band 3 Team Administrator to join us in the Community Integrated Neurology and Stroke Service and Acquired Brain Injury Service (CINSS/ABI).

The Team

CINSS was established in 2016 as part of the Better Care Together Initiative and strives to provide specialist integrated care to patients in Leicester, Leicestershire and Rutland. In 2024 the team also took over the Acquired Brain Injury Case Management Service, overseeing the care of people with acquired brain injuries who require specialist slow stream rehabilitation. The team continues to rapidly evolve and provides varied exciting opportunities to develop the service further, both clinically and organisationally.


You will be working within a specialist multi-disciplinary team comprising of Physiotherapists, Occupational Therapists, Dieticians, Neuropsychologist, Rehabilitation Consultant, Clinical Psychologist and Generic Rehabilitation Technical Instructors.

The Role

We are looking for an efficient and well organised Team Administrator to join our friendly administration team. The applicant must be a great team player and be flexible with working hours, covering team members where necessary.


The Team Administrator will be the first line of contact for patients, carers and professionals, handling queries ensuring that accurate advice is provided and confidentiality is maintained. The applicant must have excellent communication/customer service skills and deal with queries in a helpful, professional and friendly manner.


The Team Administrator will support a complex booking service for patients on the CINSS waiting list, monitoring patient waiting lists and clinical diaries to ensure appointments are booked and meet waiting times compliance.


As part of the administration team the post holder will provide a comprehensive administrative support service to support the Personal Assistant, Clinical Leads and members of the multi-disciplinary clinical team.


The applicant must have a good level of education, with NVQ 2 in Administration/Business or equivalent experience, hold a secretarial qualification RSA 2 or equivalent and have experience using Microsoft Office and electronic systems.


The applicant must be able to demonstrate experience of working with confidential information and have the ability to work using your own initiative as well as working as part of a team.


The role is based at Braunstone Health and Social Care Centre.


For further information please contact Lisa Stewart, Personal Assistant: lisa.stewart17@nhs.net.

Summary (Main duties and responsibilities)

To provide an effective, efficient, and professional booking service for patients on the CINSS waiting list overseeing a complex booking process. Using the Trust's supply chain and IPROC system for all ordering required by the team to include equipment, stationery, adhoc supplies. To be the first line of contact for patients and professionals regarding clinical appointments and general enquiries. Dealing with tasks from professionals and handling these as required in order to coordinate patient care according to agreed pathways. Undertaking supervision and appraisals for members of the administration team. Inputting of SSNAP national audit data producing reports where necessary working alongside clinicians. Deputising for the Personal Assistant to include minute taking and chairing administration meetings.

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.


We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.


Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.


We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.


For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).


All jobs will require permission to work in the UK.


For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.


Applicants at risk within the local NHS who meet essential criteria will have preference for interview.