Job Description

The Learning & Development Team is seeking an enthusiastic and competent Administrator to join our dynamic administration team.
Based at Kingswood Civic Centre, you will undertake a wide range of tasks involved in the administration of successful Trust-wide training events. These include booking venues, using the LEARN system, and providing bespoke support to trainers who run the courses.
The work is varied and interesting, involving liaison with a range of stakeholders--both internal and external. A variety of training opportunities will be available to help you develop your skills.
We look forward to hearing from you. Come and excel within a team that thrives on delivering exceptional customer service!
For an informal discussion, please contact Marney Albert, Learning & Development Administration Manager, on 0117 472 8159.
Main duties of the job
To provide a range of administrative and clerical support to the management team, Apprenticeship Coordinator, and training team within the Training Department.
To undertake the organisation and coordination of a range of training events, liaising with Learning Coordinators, Trainers, Associate Trainers, Managers, Participants, and Venues as required--ensuring all arrangements are carried out efficiently and promptly, and using initiative to resolve problems.
To contribute to the efficient operation of the Training and Education Management systems through the accurate maintenance of filing systems and data entry.
To provide support to trainers at training venues; for example, assisting with registration, room setup, etc.
Please see the attached for a full list of duties and responsibilities.
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing.
The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Details
Date posted
23 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year
Contract
Permanent
Working pattern
Full-time
Reference number
342-CS090-1025
Job locations
Kingswood Civic Centre
Kingswood
Bristol
BS15 9TR
Job description
Job responsibilities
General Duties:
Maintain and update training and education management systems for audit and reporting purposes. (Training will be provided).
Co ordinate course venues, refreshments and course resources ensuring accurate information is shared with attendees.
Providing administrative support to L&D Trainers and Clinical Fellows, which can include reports, organising meetings, and occasional minute taking
Responding to general enquiries coming into the office including, telephone, face to face, written inquiries and email, taking & passing on messages as required.
Behaving courteously and efficiently at all times, ensuring a positive approach to any difficulties, and that all callers are responded to promptly and politely.
Act as a liaison and contact point for the education, training and management team.
Deal courteously with staff, patients, relatives and members of the public whilst maintaining confidentiality.
Receiving, processing and sorting post, ensuring that it is passed on to the relevant staff member as soon as possible; ensuring that outgoing post is posted on a daily basis.
Ensuring that all work done is consistent, and in line with agreed pro-forma, to ensure that all materials originating from the departments are of high quality, giving a professional and reliable service to all staff.
Liaise and provide administration support to the Apprenticeship Co-ordinator as required.
Liaise with other internal and external services as appropriate .
Secretarial and Clerical Support:
Prioritise and organise own workload
Copy and audio typing of letters and reports as required.
Maintain an accurate and comprehensible filing system (paper and electronic).
Co-ordinate statistical data and general information as required
Maintain up-to-date on line and paper diaries as required.
Set up meetings and provide support to book rooms, collate papers.
To take minutes (or notes) and produce and disseminate as appropriate.
Maintain and order stationery supplies and other stores.
Process orders and/or maintenance requests, including raising purchase orders.
Please see the attached for a full list of duties and responsibilities Job description
Job responsibilities
General Duties:
Maintain and update training and education management systems for audit and reporting purposes. (Training will be provided).
Co ordinate course venues, refreshments and course resources ensuring accurate information is shared with attendees.
Providing administrative support to L&D Trainers and Clinical Fellows, which can include reports, organising meetings, and occasional minute taking
Responding to general enquiries coming into the office including, telephone, face to face, written inquiries and email, taking & passing on messages as required.
Behaving courteously and efficiently at all times, ensuring a positive approach to any difficulties, and that all callers are responded to promptly and politely.
Act as a liaison and contact point for the education, training and management team.
Deal courteously with staff, patients, relatives and members of the public whilst maintaining confidentiality.
Receiving, processing and sorting post, ensuring that it is passed on to the relevant staff member as soon as possible; ensuring that outgoing post is posted on a daily basis.
Ensuring that all work done is consistent, and in line with agreed pro-forma, to ensure that all materials originating from the departments are of high quality, giving a professional and reliable service to all staff.
Liaise and provide administration support to the Apprenticeship Co-ordinator as required.
Liaise with other internal and external services as appropriate .
Secretarial and Clerical Support:
Prioritise and organise own workload
Copy and audio typing of letters and reports as required.
Maintain an accurate and comprehensible filing system (paper and electronic).
Co-ordinate statistical data and general information as required
Maintain up-to-date on line and paper diaries as required.
Set up meetings and provide support to book rooms, collate papers.
To take minutes (or notes) and produce and disseminate as appropriate.
Maintain and order stationery supplies and other stores.
Process orders and/or maintenance requests, including raising purchase orders.
Please see the attached for a full list of duties and responsibilities
Person Specification
Knowledge
Essential

• Business Admin Level 2
• Ability to use Excel

Desirable

• Ability to use LEARN system

Experience
Essential

• Experience of working in an administration team
• Experience with Outlook and Microsoft packages

Skills
Essential

• Ability to prioritise workload and good organisational skills
• Good communication and customer service skills

Person Specification
Knowledge
Essential

• Business Admin Level 2
• Ability to use Excel

Desirable

• Ability to use LEARN system

Experience
Essential

• Experience of working in an administration team
• Experience with Outlook and Microsoft packages

Skills
Essential

• Ability to prioritise workload and good organisational skills
• Good communication and customer service skills

Skills Required