Job Description

JOB PURPOSE



The post holder will support patients through their hospital care journey, providing the patient with a single named point of contact who will coordinate their care.



Work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions for patients from the time of GP/Secondary Care Provider referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients' journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.



KEY WORKING RELATIONSHIPS



This involves working closely with all key members of the multi-disciplinary team within primary and secondary care and service users relating to the specialty they cover to ensure all patients receive a consistent and effective service.

Key contacts include:

Consultants



Medical, nursing and therapy teams



Divisional and operational managers



Diagnostics and imaging departments



Ward administrators



Phlebotomy and pathology



Clinic reception and clinic nurses



Patient navigators and clinical pathway administrators



Clinical team



Team leaders



GPs



Other external agencies (e.g. other hospitals, social services, police etc.)



1.1 Understands and follows the administrative input required to support the patient's standard clinical pathways from the time the patient is referred through to discharge.



1.2 Coordinates all administrative processes for each patient's pathway to ensure it is managed smoothly and within agreed time frames.



1.3 Ensure all patient demographics and contact details are kept up to date on Cerner.



1.4 When accessing patient records ensure computerised tracking systems are used appropriately.



1.5 Phone patients to provide instructions, reminders and information where necessary.



1.6 Attend and participate in meetings relevant to the role as required.



1.7 Provide patient navigation services for satellite and off site locations where required.



1.8 Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list.



1.9 Provide cross-cover for other patient navigators to ensure a consistent and effective administration service is maintained at all times.



1 .10 Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.



1 .1 1 Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action



he Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.



Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top



For more information please follow link https://www.royalfreelondonjobs.co.uk/



Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.