Job Description

This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested



An exciting and challenging opportunity exists for a Referral Centre Team Leader to join our Team. We are looking for an individual with a

professional attitude and dedication combined with experience in people management and data analysis.

Our Service Operating hours are from 8am to 5pm and this role will be to manage the Admin Support Team Office based at Priestley

Wharf, Aston who work flexible hours between 0700 and 1700. This role will also involve Admin and Operational Support to the Management and

Clinical teams so travel between different locations will be required from time to time.

Key responsibilities of the Referral Centre Team Leader:

Manage staff performance throughout the shift, ensuring workloads, resources are effectively managed. Ensure on-shift agents are kept up to date with issues and trends and cascade communications as appropriate. Act as an escalation point for service user issues. Champion a culture that demonstrates emotional engagement and empathy. Conducting 1-1 catch ups with the members of your team regularly. Monitoring the overall lateness and absence rates of your team members and conducting performance/conduct reviews where

necessary.



Be Part of Our Team...



BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.



If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.



IMPORTANT

Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection

process

Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all

referees including business email address, telephone contact details and postal address



The successful candidate will need to demonstrate experience of people/team management including sickness/annual leave monitoring, shift

rostering, data analysis and reports as well as having an understanding of operational service delivery needs.

You will work closely with the Referral Centre Manager, Senior Team Leader and the Clinical Management Team to provide updates on

performance within the Referral Management Centre as well as the wider clinical team.