Job Description

To provide efficient, effective and high standard administrative / secretarial service that meets the needs of the mental health Solihull Neighbourhood Mental Health Team. To effectively manage referrals and communications requiring triage and further intervention.
Main duties of the job
To provide a high level of professional and confidential coordination of the Solihull Neighbourhood Mental Health Team
Liaison service. The post holder will provide secretarial support to the Team Manager and Team.
Reliable data entry into the GP PAS system such as Care First / Emis & / Rio computer system will be required ensuring a full & effective clinic system is in operation, receiving all visitors, Staff, Patients & GP's telephone calls in a polite, friendly & courteous manner.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Details
Date posted
26 August 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
27,485 to 30,162 a year per annum, pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
436-7349956-A
Job locations
Maple Leaf Centre
Maple Leaf Drive, Marston Green
Solihull
B37 8JB
Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
This role is site based and remote working is not available Job description
Job responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
This role is site based and remote working is not available
Person Specification
Training & Qualifications
Essential

• NVQ III Business Administration or Customer Relations plus significant administrative experience
• GCSE English grade C or above or equivalent

Desirable

• Working towards NVQ III Business Administration plus significant administrative experience
• RSA III Typing/Word Processing

Knowledge & Experience
Essential

• Significant experience of working as a secretary/administrator
• Experience of supervising staff
• Experience of Key Performance Indicators (KPI) management

Desirable

• Experience of working in a mental health environment
• Experience of working within a multi-disciplinary team setting

Skills
Essential

• Excellent communication and interpersonal skills (face-to-face, written and verbal)

Person Specification
Training & Qualifications
Essential

• NVQ III Business Administration or Customer Relations plus significant administrative experience
• GCSE English grade C or above or equivalent

Desirable

• Working towards NVQ III Business Administration plus significant administrative experience
• RSA III Typing/Word Processing

Knowledge & Experience
Essential

• Significant experience of working as a secretary/administrator
• Experience of supervising staff
• Experience of Key Performance Indicators (KPI) management

Desirable

• Experience of working in a mental health environment
• Experience of working within a multi-disciplinary team setting

Skills
Essential

• Excellent communication and interpersonal skills (face-to-face, written and verbal)