Job Description

Are you passionate about compassionate care and empowering volunteers to make a difference at life's most important moments?

West Hertfordshire Teaching Hospitals NHS Trust is seeking a dedicated End of Life Coordinator to lead, expand, and embed a high-impact end-of-life volunteering service across our hospital sites.



The postholder will promote the trust and the charity through external networks. They will develop robust metrics to demonstrate and embed the value of voluntary support to our hospitals.



It's an exciting full-time 5 days a week post with a flexible approach to hours. This role is accountable for regular reporting on the impact of the post. You will coordinate the Trust's 'Rose' volunteer programme, supporting patients, families, carers, and staff through end-of-life care.



The postholder will be responsible for maintaining a well-supported and engaged group of end-of-life volunteers.



They will ensure volunteers feel valued, confident, and equipped to carry out their roles with compassion and professionalism. In response to service demand, they will actively recruit, train, and deploy new volunteers while upholding safe and inclusive practices. This includes organising interviews, pre-placement checks, and bespoke training tailored to the sensitive nature of end-of-life care.



The Coordinator will also build strong working relationships with clinical and operational stakeholders to ensure the seamless integration and day-to-day running of the service.

This includes:

Recruiting, training, and supervising EOLC volunteers.



Promoting the service and embedding it within clinical teams.



Enhancing volunteer wellbeing and resilience in emotionally complex care settings.



Building relationship with the partners across community.



Evaluating impact and driving service improvements.



With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.



We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare.



Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.



We offer a variety of flexible working options as we recognise the importance of a good work life balance.



www.westhertshospitals.nhs.uk/flexibleworking



If you have a disability or long-term health condition and should you require support or guidance please contact westherts.recruitment@nhs.net



If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.



We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.



If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.



As the End-of-Life Care (EOLC) Coordinator, you will oversee the compassionate and effective delivery of the Trust's 'Rose' Volunteering Programme across all three hospital sites. You will be responsible for the full lifecycle of volunteer management--including recruitment, bespoke training, supervision, rota coordination, and ongoing support.

You will:

Lead the safe recruitment, onboarding, and deployment of EOLC volunteers, ensuring robust governance and emotional support structures are in place.



Grow and diversify the EOLC volunteer base to meet the evolving needs of patients and staff.



Promote the service across wards and departments, championing its value and integration into everyday hospital life.



Coordinate volunteer rotas, maintain weekly contact with all active volunteers, and ensure the delivery of a high-quality, emotionally intelligent service.



Liaise with community partners to share learning, strengthen relationships, and enhance continuity of care.



Monitor and report on performance, including KPIs and annual impact reports.



Support wider departmental initiatives, including contributing to the Volunteer Services Response Hub.



Identify new volunteer opportunities, including support for quality improvement initiatives.



Liaise with community organisations to share learning and extend engagement.



Perform recruitment checks, risk assessments, and monitoring protocols.



Work with the EOLC Nurse Educator and Chaplaincy team to refine training and referral systems.



Provide cover for other volunteering functions and contribute to the volunteer hub rota.



Embed volunteers into hospital life as visible partners in compassionate care.



This is a key role in shaping compassionate, person-centred care at end-of-life--and in demonstrating how volunteers can transform the patient and family experience.