Job Description

We are advertising an exciting role as a Band 5 Office Manager for the Data Team in the London Breast Screening Administration Hub, within the Royal Free Hospital London NHS Foundation Trust (Royal Free); based within our Edgware Community Hospital site.
The role of the Hub is to support all 6 London Clinical Breast Screening Services and over 1.3 million eligible women across London in their 3 yearly screening round, aged 50-70. The Hub provides administrative support in relation to numerous administrative functions, including (but not exhaustive) patient data collation and reporting, appointment scheduling and a call centre to manage appointment cancellations and rebooks.
The post holder will be responsible for the smooth and efficient running of the day-to-day functions of the Data Team within the London Breast Screening Hub. This is a progressive and expanding service that is friendly and supportive, offering a high-quality service to its clients and patients.
The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification
Main duties of the job
The Office Manager is responsible for the smooth and efficient running of the day to day Hub Data Team functions of the London Breast Screening Hub.
To provide leadership to the Data Administration Officers with the London Breast screening Data Team.
To oversee the management and monitoring of staff training and competency framework. The post holder will make informed decisions within the area of responsibility, in accordance with local, regional and national guideline/requirement policies and procedures.
The post holder will also be expected to carry out duties as per discussions with the Service Manager, Assistant Operations Manager, and Senior Operations Manager. To develop knowledge and ability to provide cover for key elements of all Administration Officer's work. The specific elements to be covered by each Administration Officer will be specified by the Service Manager.
To deliver support services that is in line with the Trust and NHS Breast Screening Programme (NHSBSP) guidelines and targets.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Details
Date posted
03 December 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
35,763 to 43,466 a year per annum inclusive of HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
391-RFL-7606524
Job locations
London Breast Screening Admin Hub, Edgware Community Hospital
Deansbrook House, Deansbrook Road
Edgware
HA8 9BA
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Values
Essential

• Demonstrable ability to meet the Trust Values

Education & Proffesional Qualifications
Essential

• 5 GCSE's or equivalent

Desirable

• NVQ 3 in Business Administration or Customer Care or equivalent
• Key Skills Level 3 in Literacy or equivalent

Experience
Essential

• Experience of undertaking detailed, intensive work in a busy administrative environment
• Experience of using information technology such as Word and Excel in work-related activities.
• Experience working in an NHS organization
• Experience of office management
• Team Management experience
• Experience of collation, anaylsis and review of data

Desirable

• Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances.

Skills & Aptitudes
Essential

• Good organisational skills
• Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
• Able to sustain meticulous attention to accuracy and detail
• Able to present information to others
• Good interpersonal and listening skills
• Able to influence, advise and motivate others
• Able to handle difficult and distressing situations effectively
• Able to compose correspondence and reports
• Able to work as part of a team.
• Willigness to travel as required by the service

Desirable

• Good level of verbal and written communication
• Able to prioritise own workload to set and meet deadlines

Personal Qualities & Attributes
Essential

• Good working knowledge of relevant Microsoft office packages i.e. Word, Excel, Outlook

Desirable

• Good knowledge of the NHS Breast Screening programme
• Good knowledge of the National Breast Screening computer System (NBSS) and its operation
• Good understanding of general office working procedures
• Understanding of NHS systems and software programmes Trust and HR policies

Other
Desirable

• Flexible working time

Person Specification
Values
Essential

• Demonstrable ability to meet the Trust Values

Education & Proffesional Qualifications
Essential

• 5 GCSE's or equivalent

Desirable

• NVQ 3 in Business Administration or Customer Care or equivalent
• Key Skills Level 3 in Literacy or equivalent

Experience
Essential

• Experience of undertaking detailed, intensive work in a busy administrative environment
• Experience of using information technology such as Word and Excel in work-related activities.
• Experience working in an NHS organization
• Experience of office management
• Team Management experience
• Experience of collation, anaylsis and review of data

Desirable

• Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances.

Skills & Aptitudes
Essential

• Good organisational skills
• Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
• Able to sustain meticulous attention to accuracy and detail
• Able to present information to others
• Good interpersonal and listening skills
• Able to influence, advise and motivate others
• Able to handle difficult and distressing situations effectively
• Able to compose correspondence and reports
• Able to work as part of a team.
• Willigness to travel as required by the service

Desirable

• Good level of verbal and written communication
• Able to prioritise own workload to set and meet deadlines

Personal Qualities & Attributes
Essential

• Good working knowledge of relevant Microsoft office packages i.e. Word, Excel, Outlook

Desirable

• Good knowledge of the NHS Breast Screening programme
• Good knowledge of the National Breast Screening computer System (NBSS) and its operation
• Good understanding of general office working procedures
• Understanding of NHS systems and software programmes Trust and HR policies

Other
Desirable

• Flexible working time

Skills Required