Job Description

Do you want to be part of developing and shaping the case management service? If yes you will enjoy the rewards of working with us and you can make a significant difference every day, and you will experience the strong motivation of being part of a supportive multi-agency effort which focuses on supporting each other.



Community Independence Service has a unique place in the whole health and care system. We offer three core pathways of care - Rapid Response, Rehabilitation and Reablement.



Our Multi-disciplinary teams coordinate closely with many services from care agencies & community nursing, to GPs & voluntary sector. Our expertise in supporting people to be as independent as they can be and stay safely at home is of great value and our teams are committed to caring and going the extra mile day in day out.



Working together across the 3 Central London boroughs, Hammersmith & Fulham, Kensington & Chelsea and Westminster, enables us to share our service developments and at times help each other out to deliver consistent day to day care.



In order to achieve this we are seeking to recruit an equally caring, innovative and determined Senior Case Manager. You will be someone with a clinical background Paramedic / Occupational Therapist / Physiotherapist / Registered General Nurse/ Pharmacist and have demonstrable clinical experience, who is keen to join a dynamic team to prevent hospital admissions and support early discharges from hospital.



As a Case Manager/OT you will be responsible for a caseload of patients presenting with complex health and social care needs. You will develop close relationships with the H&F Primary Care Networks and support our GP partners in managing complex patients over a six to eight-week period who are at risk of crisis or future hospital admission. As a Senior Case Manager you will complete comprehensive holistic assessments, person centered care planning and implementing interventions alongside the Health and Social Care Coordinators and other members of the wider MDT.

Our provider partnership includes:

Central and North West London NHS Foundation Trust and West London NHS Trust, who together have significant experience of providing similar services in Hillingdon, Camden, and Milton Keynes (CNWL) and Ealing (WLT and CNWL in partnership) and these services are highly valued by our clients and commissioners alike.



You will be employed by West London NHS Trust (WLT) who is an expanding organization which covers a large group of physical health as well as mental health services in Hammersmith & Fulham, Ealing and other West London Boroughs. WLT provides opportunities to link up and learn from a wide range of specialist services and offers real commitment to employee wellbeing.



We will equip you for mobile working and actively support flexible working practice.



West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.



Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over 500m.



The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.



The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.



The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached



The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.