Job Description

Supporting the management and delivery of clinical services within the outpatient department clinic in

Chelsea and Westminster hospital

This will include complaints, HR management, and resolution of incident forms and local governance

issues.

Providing professional management to all Non-Medical members of staff and work in conjunction

with all members of the multidisciplinary team.

To work in partnership with lead consultants, matron, senior sister , deputy assistant service manager,

deputy general manager and general manager to manage provision and modify clinic resources

Ensuring that at all time there is appropriate clinical cover for the department and adjusting and

escalating where required in order to ensure that clinical standards are maintained at all times



Contribute to evidence based practice and support research projects for the clinical members of the terms and conditions



In conjunction with medical team and clinical nurse specialists participate to form local guidelines as required by the standards of the hospital.



Ensure that patient documentation is maintained to a high standard and support the clinical team in the transition to electronic notes



To ensure that all clinical equipment that is required for the department is ordered and maintained so clinical standards can be maintained.



Provide advice and guidance to junior members of staff and the wider trust



Act as an advocate for the patient and relatives as required and support them through the decision making process



Collaborate with trust wide departments to escalate and prioritize patient care where needed and ensure that appropriate care is given to the patient when an inpatient stay is deemed necessary.



Where appropriate to assist and cover clinical lists or endeavour to find a clinician who does have the expertise to cover



Have a commitment to the development of initiatives and wide trust policies



Ensure that nursing practice is of the highest standard in line with trust and CQC standards



To use effective communication and interpersonal skills to provide information, explanation, and reassurance to patients and families, and build an environment of trust and rapport, enabling patient empowerment



Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.



Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.



We continually invest in our facilities, including a 30m expansion of critical care at Chelsea and an 80m Ambulatory Diagnostic Centre at West Mid.



We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.



We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.



If you haven't heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation.



Some roles may require weekend shifts at multiple sites.



Professional



Maintain professional behaviour at all times and promote a positive image of Chelsea and Westminster Hospital NHS Foundation trust at all times in line with trust values



Maintain and contribute to a high quality safe working environment recognising the health and safety requirements of patients, visitors and staff



Practice in accordance with the NMC code of professional conduct and other appropriate professional guidelines



Ensure all strategies, policies and protocols relating to infection control are implemented, monitored and that appropriate and timely action is taken in response to ensuring the prevention of cross infection.



Protects patient confidentiality and reports any breaches in line with the data protection act and trust policies



Report accidents, incidents and complaints and provide support for members of staff or patients involved in line with trust policy.



Maintain clear and accurate documentation in line with NMC and trust standards



Support the senior sister with local clinical governance and the impact it has on patient care Understand local audit processes and takes opportunities to participate in local and trust wide audits



Ensure the ordering and maintenance of adequate stock supply and equipment in an effective manner



To familiarise and read all required local and trust wide policies, procedures and guidelines



Communication



Ensure communication is effective between the patient, relatives and members of the multidisciplinary team and ensure appropriate nursing input into patient care discussions



Ensure communication is used effectively in the interest of patient care including the use of clinical incident reporting as necessary



Communicate handover of care in a professional manner



Demonstrate politeness, courtesy and sensitivity in dealing with patients, visitors and colleagues maintaining good customer relations and recognising individuality and rights for each patient in line with trust values



Work cohesively with the multidisciplinary team ensuring the very best services to patients are provided at all times



Work effectively within an inclusive and diverse cultural environment



Ensure all communication is presented appropriately to the recipients according to level of understanding, type of communication being imparted and possible barriers such as language, culture, and physical or mental health conditions.



Ensure all communication which may be complex, contentious or sensitive is undertaken in a responsive and inclusive manner focusing and reflecting on improvement and ways forward.



Leadership and management



Taking responsibility of the day to day management of the junior nursing members of staff and support/deputise for the senior sister with management duties.



Take overall day to day responsibility for the proactive management of the clinical service within the unit



Work with the assistant service manager to ensure that appropriate levels of admin support are available for the clinic



Support the senior sister with budget of the clinic being aware and aim to allocate the resources as effectively as possible



Perform trust appraisals for all the junior nursing staff



Be aware of the risk and governance issues relating to the clinic and regular update all risk assessments and COSH assessments



Assist in recruitment of junior nursing staff.



Assess and advise on the skill mix within the unit and if required escalate to senior management to rearrange clinics when it is not clinically safe or effective for the patients to be seen.



Ensure that all junior nursing staff are up to date with the relevant trust policies and collaborate with the clinical team to create or update relevant guidelines that are pertinent to the department



To resolve complaints where possible at a local level within the clinical area and escalate as appropriate



To seek the views of patients, families, and colleagues, using this to develop and improve practice and the patient experience within the speciality



To contribute to change at individual and team levels to improve practice and health outcomes



To participate in risk assessment and clinical governance activities, including clinical audit



Education and development



Act as a mentor for all new, student and temporary members of staff and maintain a conducive learning environment



Support team members within their professional role



Participate in education in initiatives and audits where available



Take responsibility for own learning needs and ensure at all times that professional standards are maintained as guided by the NMC code of conduct.



Be aware that there may be an expectation to participate in additional projects that may benefit the department



To provide advice and guidance to nurses, midwives, and other professions within the bounds of own knowledge and expertise



To use a reflective and questioning approach to individual practice, participating in clinical and service changes



To support and contribute to delivering the wider Trust agenda as directed by the Chief Nurse and the Trust Senior Nursing and Midwifery Council.



This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and his/her manager.



All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure you must seek clarification from a more senior member of staff.



Additional Information



This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with their manager.



This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.



This job description and may be subject to change in accordance with the service provision in your area. Any proposed amendments to reflect or anticipate changes to the post will be discussed with the post holder.

Health and Safety at work:

The post holder is required to take reasonable care for the health and safety of himself / herself and other persons who may be affected by their action or omission at work. To co-operate with the employer in ensuring that all statutory and other requirements are complied with.

Confidentiality:

The post holder has a responsibility to comply with the Data Protect Act 1998 and maintain confidentiality of staff, patients and the trust business. Conflict of Interest: The Trust is responsible for ensuring that the services for patients in its care meet the highest standards. Equally, it is responsible for ensuring that staff do not abuse their official position, gain or benefit their family or friends.

Equal Opportunities :

Chelsea and Westminster Healthcare NHS Trust is an equal opportunities employer. We are committed to promoting equal opportunities in employment and will keep under review our policies and procedures to ensure that the job related needs of all staff working in Chelsea and Westminster Healthcare NHS Trust are recognised.



The Trust will aim to ensure that all job applicants, employees or clients are treated fairly and valued equally regardless of sex, marital status, domestic circumstances, age, race, colour, disablement, ethnic or national origin, social background or employment status, sexual preferences, religion, beliefs, HIV status, gender reassignment, political affiliation or trade union membership. Selection for training and development and promotion will be on the basis of the individual's ability to meet the requirements of the job.

Data Protection :

If you are required to obtain, process or use information held on computer or word processor, you should do it in a fair and lawful way, ensuring accurate data is maintained. You should hold data only for the specific registered purpose and not use or disclose it in any way incompatible with such a purpose. You should disclose data only to authorised persons or organisations as instructed. Breaches of confidentiality in relation to data will result in disciplinary action which may include dismissal. Employees are expected to comply with all Trust data management processes and procedures. For those posts where there is management or supervision of other staff it is the responsibility of that employee to ensure that their staff receive appropriate data training (e.g. HISS induction, organising refresher sessions for staff when necessary).