Job Description

An exciting opportunity has arisen to be part of a brand-new Single Point of Access (SPA) service designed to transform how we deliver care and support to our patients across urgent care and community services. This is your chance to shape a pioneering, person-centred service right from the start!



The SPA will act as the central hub for coordinating clinical referrals, triaging urgent needs, providing advice and directing patients to the right services at the right time. Whether you're answering a call, reviewing referrals, or coordinating rapid support, you will play a key role in ensuring patients and professionals receive timely, efficient, and compassionate responses.



Why Join Us?



Work alongside WMAS and other system partners to deliver joined-up care Be part of a dynamic, forward-thinking multidisciplinary team Help develop a newly launched, high-impact service Build new skills in triage, navigation, and integrated working Access to full training and ongoing CPD tailored to your role Opportunities for career progression as the service expands A supportive, inclusive, and flexible working environment Make a real difference to patient outcomes and experience Help reduce pressure on emergency services by ensuring safe, timely care pathways

1. Work in accordance within professional code of conduct.



2. Provide clinical triage and expertise.



3. Act as a first contact, exercising a high degree of professional autonomy and critical judgement in providing advanced clinical assessment for patients referred with undiagnosed needs through a range of consultation mediums.



4. With support of the Advanced Clinical Practitioner, initiate investigations, interpret diagnostic results and manage and evaluate care where appropriate/necessary.



5. Make direct referrals as appropriate for medical assessment and diagnostic procedures within agreed pathways.



6. Contribute to the service achieving its quality targets to sustain high standards of patient care and service delivery.



7. Signpost, refer and support access to health services to reduce inappropriate attendances and admissions to A&E.



8. To safeguard individuals from abuse by reporting any incidents involving potential or actual abuse and acting upon concerns immediately.



9. Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including the initiation of effective emergency care.



10. Support professionals/patients/carers to make informed decisions and delegate care appropriately within the Service.



To provide clinical expertise and leadership within the Single Point of Access to reduce unnecessary hospital admissions and contribute to effective admission avoidance and facilitate early hospital discharge. This includes effective history taking, clinical triage, diagnosis, and the implementation of a range of care services for patients with acute, undiagnosed conditions and long-term conditions.



The post holder will be able to provide clinical expertise in Triage across the Adult Community Services Division.



The post holder will work in partnership with patients, carers and other health and social care agencies to promote independence and develop individual plans of care relevant to patient need. The post holder must plan and organise their own complex workload to ensure safe and effective telephone triage, balancing urgent calls with routine assessments. They will anticipate and respond to fluctuating demand across the service.



The post holder will be expected to work multi professionally, support other team members' roles and contribute to the future development of the service providing professional advice and appropriate training to others in the multi-disciplinary service.



The post holder will be expected to rotate into clinical teams every 3-4 months to remain up to date with the changing landscape of community services and own practice.



The post holder will be expected to work within a flexible working pattern over a 7 day week.



Facilitate staff development and empowerment of all team members to perform to high standards and to innovate. .



Contribute to daily operational planning, including allocation of clinical staff, managing workload distribution and supporting service continuity during periods of high demand or staff shortages.



Provide senior clinical oversight for the triage team, supporting real-time decision making, escalation and risk management. Acts as a point of contact for complex or high-risk cases requiring senior input.