Job Description

The award-winning Integrated Access Partnership (IAP) is seeking a Team Manager to join our innovative mental health service . The IAP provides a fully integrated urgent and emergency mental health care pathway across both 999 and 111 services in the South West. Please see our additional information sheet and the following for more information on what the IAP does: https://www.youtube.com/watch?v=EUaAYFloE2o&feature=youtu.be



This exciting role offers the opportunity to help lead and develop our Mental Health Support Desk (MH SD) within the wider IAP model. You'll join an existing dynamic leadership team including another Team Manager and a Team Leader, working closely together to oversee all aspects of service delivery and development.



We're looking for an experienced leader with strong management skills to support our multidisciplinary team of registered and non-registered mental health professionals.



To provide operational management and leadership for all staff and volunteers in the team and area of your responsibility.

Along side your manager you will ensure the development of Integrated Business Plan and to ensure delivery of key targets in relation to service performance, integrated governance, workforce planning,

partnership development and financial sustainability within your team.

To work in close partnership with Service Users, Careers, Clinical Staff, Trust performance Management and Finance Staff, Corporate Services, Human Resources, Community Care, Independent and Not-for Profit Organisations in the delivery of operational services.



We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.



We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.



Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.



At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.



1. Providing direct leadership and management for the MHSD service, including line management of a designated group of the whole IAP workforce



2. Maintaining operational oversight of day-to-day service delivery across the IAP

3. Ensuring a resilient, effective and engaged workforce through recruitment, retention and staff development initiatives

4. Fostering a supportive team culture focused on wellbeing and continuous improvement

5. Collaborating with the Senior Leadership Team on service development and innovation

6. Leading on quality improvement, auditing and service evaluation for the MHSD

7. Supporting complex operational decision-making when required

Managing workforce planning, including rostering, sickness absence, and performance

8. Overseeing staff engagement, onboarding, and retention strategies

9. Representing the IAP in stakeholder engagement with key stakeholders

10. Working in partnership with 999, 111 and urgent care services to enhance mental health crisis provision

11. Contributing to the wider strategic development of the IAP model