Job Description

The Materials Management Operative is a customer-facing role requiring a strong customer service work ethic and commitment to being always proactive and positive. The role will require working in a team, operating the Trust's goods inwards / outwards systems for delivering goods to Wards and Departments. The post holder will be expected to assist customers who come to the Main Stores, checking goods received against delivery documents and picking and packing supplies as per requisitions received from Services within the Trust.
To work as part of Materials Management team to carry out: Receipting and distribution of all goods ordered. To review stock levels and manage stock inventory in line with clinical activity, and scan, order and put away as per the schedule.
This role requires the post holder to be physically fit.
This is a broad summary of the role detailing key areas of operation and responsibilities - further detail will be provided in the Main Duties and Responsibilities section, below, which provides more granular detail.
Monday to Friday (7.5 hours shifts) , Core hours are between 7-5
Main duties of the job
The post holder will be in daily contact with ward and service managers and staff within the hospitalProcurement - Clinical Specialists, Contracts Team, Customer ServicesDivisional team engagementWard review meetingsH&S to include Major IncidentFinance - e-Financials Systems Team, Accounts Payable.Other hospital services including Facilities, EstatesAll levels of Trust staff
External (if applicable)
The post holder will also be in regular contact with the goods receiving staff and NHS Logistics teamsSuppliers (inc. couriers)External NHS bodies as relevantMembers of the publicOther NHS Organisations and other Public Services
About us
Just as we care about our patients' well-being, we care about yours!
We can offer you:

• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Car lease scheme
• Flexible working options
• Annual travel card loan
• Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Details
Date posted
29 August 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
14.07 an hour Weekly pay will include: Basic pay + HCAS + 12.07% Holiday pay +
Contract
Bank
Working pattern
Full-time, Flexible working
Reference number
824-BANKMMO-01
Job locations
St Mary's Hospital
Praed Street
London
W2 1NY
Job description
Job responsibilities
**Please see attached and Person Specification for full roles and responsibilities.** Job description
Job responsibilities
**Please see attached and Person Specification for full roles and responsibilities.**
Person Specification
Education/Qualification
Essential

• GCSE Maths & English
• NVQ 2 or equivalent

Experience
Essential

• Knowledge of receipting/ stock control systems and delivery procedures
• Experience of working as part of a team
• Experience with the use of Microsoft Office and a variety of databases
• Experience of working in a busy environment
• Manual Handling skills
• Basic safety and proper lifting procedures
• Proven ability to work without supervision
• Ability to plan own workload

Desirable

• Experience of working as part of a team
• Proven knowledge of supply chain processes
• Proven knowledge of electronic stock management
• Knowledge or receipting / stock control systems and delivery
• Experience of mechanical handling equipment to support the team

Skills and Knowledge
Essential

• An awareness of risk management
• Excellent communication skills and ability to build effective relationships
• Self-management skills managing time and workload
• Ability to work in a team and to superv ise the work of others
• Ability to analyse, interpret and record data in a clear, and succinct manner
• To be able to promote the work of the team across the trust
• Excellent oral and written communication and presentation skills
• Ability to work under pressure, prioritise effectively and manage competing demands.
• Ability to work with minimal supervision
• Ability to prioritise work
• Adaptable and flexible
• Ability to cope with uncertainty and change
• Proactive and innovative
• Polite and courteous, approachable, attending to all requests
• Maintains prompt timekeeping

Other
Essential

• Flexible about work location - The post holder will l be required to travel to other CLCH sites in London
• Appropriate level of physical fitness to perform the job (as outlined in the job description) with or without adaptations

Person Specification
Education/Qualification
Essential

• GCSE Maths & English
• NVQ 2 or equivalent

Experience
Essential

• Knowledge of receipting/ stock control systems and delivery procedures
• Experience of working as part of a team
• Experience with the use of Microsoft Office and a variety of databases
• Experience of working in a busy environment
• Manual Handling skills
• Basic safety and proper lifting procedures
• Proven ability to work without supervision
• Ability to plan own workload

Desirable

• Experience of working as part of a team
• Proven knowledge of supply chain processes
• Proven knowledge of electronic stock management
• Knowledge or receipting / stock control systems and delivery
• Experience of mechanical handling equipment to support the team

Skills and Knowledge
Essential

• An awareness of risk management
• Excellent communication skills and ability to build effective relationships
• Self-management skills managing time and workload
• Ability to work in a team and to superv ise the work of others
• Ability to analyse, interpret and record data in a clear, and succinct manner
• To be able to promote the work of the team across the trust
• Excellent oral and written communication and presentation skills
• Ability to work under pressure, prioritise effectively and manage competing demands.
• Ability to work with minimal supervision
• Ability to prioritise work
• Adaptable and flexible
• Ability to cope with uncertainty and change
• Proactive and innovative
• Polite and courteous, approachable, attending to all requests
• Maintains prompt timekeeping

Other
Essential

• Flexible about work location - The post holder will l be required to travel to other CLCH sites in London
• Appropriate level of physical fitness to perform the job (as outlined in the job description) with or without adaptations

Skills Required