Job Description

About the role

As a

Cafe Partner

you will be part of a team setting out to deliver this innovative and exciting residential service for women and their children from Hampshire. You will be part of the social enterprise team that runs the Hope Street cafe, which is an essential part of the Hope Street offer to support women to develop their life skills and employment skills. The cafe will be open to the public, as well as the agencies and service providers that use the Hope Street space to conduct their work.

As a member of our cafe team, you'll be supporting with the promotion, quality and reputation of our Hope Street community cafe, serving and preparing the Cafe for community events, and helping to make and bake and delicious and diverse menu to serve up in the Cafe. You'll be passionate about great customer service with a proactive initiative, and a great team player.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Key Responsibilities

Preparing food and drinks and serving customers.

Working with the team to develop an inclusive and cost-effective menu of snacks and cakes.

Ensuring the compliance, quality and standards of all documentation, allergy guidance and other food hygiene documentation in the absence of the Cafe Supervisor.

Regularly spot check the cafe space to ensure maintenance and cleanliness issues are reported and actioned.

Report any technical and equipment issues e.g., card machine issues.

Supporting the Skills & Enterprise Manager with inventory and stock take, where required.

Maintain the hygiene and cleanliness of the cafe.

Ensure that signage, menu boards and accessible information is up to date and in good presentable order.

Support the Skills & Enterprise Manager in preparing for Hope St events.

Be proactive in promoting our cafe and service and our catering and event space offering.

Competencies

Communication:Ability to communicate with people from different backgrounds.

Attention to detail:Attention to detail and an accurate approach to work.

Proactive: Self-motivated and self-directed, able to work independently with a positive approach to problem-solving.

Collaboration:Ability to develop and maintain working relationships with colleagues.

Judgment: Ability to exercise sound judgment and respond to a range of situations using a kind, respectful and compassionate approach.

Your Values

Awareness of trauma and how this can impact on a person's self-esteem, confidence, and ability to trust others.

You do not judge people, you are kind and empathetic, and understand the importance of enabling people to make their own choices.

Desire to create positive change and a commitment to providing a fair and compassionate environment that celebrates and promotes equality and diversity.

Applications:

The closing date for applying is midnight on

Thursday 10th July 2025

. Please make sure we receive your CV and Personal Statement by this time and date.

In-person interviews

will be held in

week commencing

14th July 2025

at Hope Street in Southampton.

We reserve the right to assess applications as they are received and to close this advert at any time.

Who we are

One Small Thing

was founded in 2014 by prison philanthropist Lady Edwina Grosvenor, in response to the unacceptable levels of suicide, self-harm and violence within women's prisons in England, with the aim of achieving wholesale system change across the justice system, one small thing at a time.

Our name reflects the value of those small things - empathy, compassion, respect - and their combined power to make a big difference to the individual - and to society as a whole.

Hope Street

is an exciting, brand-new, purpose-built residential community-based service, designed in collaboration with women, for justice-involved women and their children in Hampshire. Trauma-informed by design, it will offer a safe and supportive environment where women and their children can access education, practical and therapeutic support and activities that build confidence, self-esteem and skills, and provide the opportunity to build a fulfilling and happy life and play a meaningful role within society.

Equity, Diversity and Inclusion

We are strongly committed to ensuring equity and inclusion to ensure the voices of our users and beneficiaries are represented across our organisation to impact on our strategic aims, vision and mission.

We know that minoritised groups are disproportionately impacted by the justice system and to ensure that we have the best understanding we want to ensure that diversity of culture, background and life experiences is reflected across our team. We would encourage applications from those who may have had similar experiences to the women and children we support at Hope Street including those with previous convictions.

Job Types: Part-time, Temporary
Contract length: 8 weeks

Pay: 12.60 per hour

Expected hours: 7 - 14 per week

Benefits:

Casual dress Company events Company pension Discounted or free food Employee discount Health & wellbeing programme Sick pay Transport links
Schedule:

Day shift
Application question(s):

Are you female (This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies)? Are you able to start work at 7:30am?
Experience:

Customer service: 2 years (preferred)
Work Location: In person

Application deadline: 10/07/2025
Reference ID: Cafe Partner