Job Description

We have an exciting opportunity for an experienced Healthcare Assistant to join our clinical team at Waterloo House Surgery, Millom.
Waterloo House Surgery is a busy medical practice proudly serving the Millom and Haverigg community. We are currently seeking an experienced Healthcare Assistant to join our team on a bank contract basis.
We are a busy general practice seeking an experienced HCA/Phlebotomist to work flexibly covering staff absences, busy periods, and occasional Saturdays. Experience in general practice or community healthcare is preferred. Salary is dependent on experience, and the role is available immediately for the right candidate.
Our team is committed to delivering high-quality care, and we are looking for an individual who shares our high standards and dedication to best practice.
Closing Date: 27 June 2025
Interview Date: 03 July 2025
Main duties of the job
You will carry out a range of duties in caring for patients including providing treatment, preventative care, screening and patient education. You will also carry out the necessary supporting administrative duties e.g. record keeping, monitoring equipment levels etc.
About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Details
Date posted
13 June 2025
Pay scheme
Other
Salary
12.21 to 13.27 an hour Depending on experience
Contract
Bank
Working pattern
Flexible working
Reference number
B0554-25-0064
Job locations
Waterloo House Surgery
Community Hospital
Lapstone Rd
Millom
LA18 4BT
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.
To assist in providing high quality patient care
To carry out basic patient observations, blood sugar, ECG recording and urinalysis as requested by the GP practice
To carry out venepuncture as requested by the GP practice
To carry out simple dressings as agreed.
To contribute to housekeeping and other duties as required, e.g. general tidiness, replenishment of stock and ensure clinical equipment is clean, in good working order and stored correctly.
To act as chaperone and support patients during examinations
To undertake training to acquire the skills appropriate for development in the post
To carry out other tasks in line with the HCA level of competency as requested by the GP practice and/or Cumbria Health clinicians and management team.
MANAGING PATIENT CARE/CLINICAL RESPONSIBILITIES
To assist in the safe handling and moving of patients, adhering to H&S guidelines and protocols at all times
To respond to needs of the patients with patience and empathy, promoting privacy and dignity
To review equipment,, identify faults and feedback to the line manager
To report all accidents, incidents and complaints to the line manager or according to policy as appropriate eg Adverse Incidents.
To report any issues that may put health, safety and security at risk following the risk assessment process
To ensure that a safe environment is created and maintained for all patients, visitors and work colleagues
To clean and decontaminate consultation room between patients & undertake general housekeeping
COMMUNICATION
To actively maintain the patient consultation record so that it is complete and accurate in line with legal requirements.
EDUCATION AND TRAINING RESPONSIBILITIES
To undertake mandatory training in line with Cumbria Health policy
To participate in induction and training
To take responsibility for personal and professional development
ORGANISATIONAL/ADMINISTRATIVE RESPONSIBILITIES
Complete appropriate forms and send specimens to the laboratory as required
Undertake any general clerical duties as required
Adhere to the Cumbria Health policies and procedures and relevant legislation including the requirements of any professional bodies
To maintain a high level of confidentiality and comply with the Data Protection Act and General Data Protection Regulation Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security
Undertake any other activities deemed appropriate and necessary by the organisation
Participate in audit, research and evaluation of service
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.
To assist in providing high quality patient care
To carry out basic patient observations, blood sugar, ECG recording and urinalysis as requested by the GP practice
To carry out venepuncture as requested by the GP practice
To carry out simple dressings as agreed.
To contribute to housekeeping and other duties as required, e.g. general tidiness, replenishment of stock and ensure clinical equipment is clean, in good working order and stored correctly.
To act as chaperone and support patients during examinations
To undertake training to acquire the skills appropriate for development in the post
To carry out other tasks in line with the HCA level of competency as requested by the GP practice and/or Cumbria Health clinicians and management team.
MANAGING PATIENT CARE/CLINICAL RESPONSIBILITIES
To assist in the safe handling and moving of patients, adhering to H&S guidelines and protocols at all times
To respond to needs of the patients with patience and empathy, promoting privacy and dignity
To review equipment,, identify faults and feedback to the line manager
To report all accidents, incidents and complaints to the line manager or according to policy as appropriate eg Adverse Incidents.
To report any issues that may put health, safety and security at risk following the risk assessment process
To ensure that a safe environment is created and maintained for all patients, visitors and work colleagues
To clean and decontaminate consultation room between patients & undertake general housekeeping
COMMUNICATION
To actively maintain the patient consultation record so that it is complete and accurate in line with legal requirements.
EDUCATION AND TRAINING RESPONSIBILITIES
To undertake mandatory training in line with Cumbria Health policy
To participate in induction and training
To take responsibility for personal and professional development
ORGANISATIONAL/ADMINISTRATIVE RESPONSIBILITIES
Complete appropriate forms and send specimens to the laboratory as required
Undertake any general clerical duties as required
Adhere to the Cumbria Health policies and procedures and relevant legislation including the requirements of any professional bodies
To maintain a high level of confidentiality and comply with the Data Protection Act and General Data Protection Regulation Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security
Undertake any other activities deemed appropriate and necessary by the organisation
Participate in audit, research and evaluation of service
Person Specification
Skills and Aptitudes
Essential

• Good communication and interpersonal skills, able to communicate clearly and effectively
• Ability to work as a member of a team as well as on own initiative
• Good IT skills
• Ability to follow clear instructions and feedback to senior staff
• Ability to demonstrate the compassionate values and behaviours needed for dignified care
• Willingness to undertake training
• Ability to carry out Venepuncture, ECG recording, urinalysis and basic patient health checks/observations

Desirable

• Ability to carry out basic dressings and more advanced HCA tasks

Other requirements
Essential

• Work in customer focused / caring environment
• Previous experience in a care environment General Practice experience

Desirable

• NHS Experience

Qualifications
Essential

• Good general Education
• Basic literacy, numeracy skills
• NVQ level 2 in care

Desirable

• NVQ level 3 in care
• Care Certificate or equivalent
• ECDL or equivalent

Knowledge
Essential

• Ability to maintain and improve knowledge, skills and competence to ensure high standards of patient care
• Ability to meet basic care needs of patients
• Understanding of confidentiality

Personal Circumstances
Essential

• Adaptable to the changing needs of the service
• Approachable
• Self-motivated, enthusiastic and flexible
• Presents self as courteous, respectful and helpful

Desirable

• Ability to travel

Person Specification
Skills and Aptitudes
Essential

• Good communication and interpersonal skills, able to communicate clearly and effectively
• Ability to work as a member of a team as well as on own initiative
• Good IT skills
• Ability to follow clear instructions and feedback to senior staff
• Ability to demonstrate the compassionate values and behaviours needed for dignified care
• Willingness to undertake training
• Ability to carry out Venepuncture, ECG recording, urinalysis and basic patient health checks/observations

Desirable

• Ability to carry out basic dressings and more advanced HCA tasks

Other requirements
Essential

• Work in customer focused / caring environment
• Previous experience in a care environment General Practice experience

Desirable

• NHS Experience

Qualifications
Essential

• Good general Education
• Basic literacy, numeracy skills
• NVQ level 2 in care

Desirable

• NVQ level 3 in care
• Care Certificate or equivalent
• ECDL or equivalent

Knowledge
Essential

• Ability to maintain and improve knowledge, skills and competence to ensure high standards of patient care
• Ability to meet basic care needs of patients
• Understanding of confidentiality

Personal Circumstances
Essential

• Adaptable to the changing needs of the service
• Approachable
• Self-motivated, enthusiastic and flexible
• Presents self as courteous, respectful and helpful

Desirable

• Ability to travel

NHS