Job Description

Job Advert

The Company

Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers. We put our colleagues and residents at the heart of everything that we do and love to make a difference. We proudly hold certificates as a Disability Confident Employer and are a member of the Foundation of Living Wage Employers.

The Role

We are looking for a warm, enthusiastic, and reliable person to join our friendly team and help create a welcoming and fulfilling environment for our residents. This varied and rewarding role combines front-of-house duties, hospitality service, event support, and housekeeping.



You will be the friendly face that greets residents and guests, supports community activities, and helps ensure our communal spaces and apartments are clean, comfortable, and safe. If you're passionate about customer service, enjoy a dynamic and varied role, and want to make a meaningful impact on others, this opportunity is for you.

The Person

The ideal applicant ideally should be:

Warm and Friendly Passionate about enhancing the lives of our residents Warm, approachable, and professional in all interactions Passionate about enhancing the lives of older adults Experienced in housekeeping, hospitality, or customer service roles A great communicator and team player Compassionate, with high attention to detail and care Organised with excellent time management Committed to fostering a safe and inclusive community Aligned with our values - see: www.birchgrove.life

Key Responsibilities

Key responsibilities will include:



Provide a welcoming and professional first impression to residents and guests Support residents with daily activities, including event and activity coordination Deliver food and drink service in the on-site restaurant, bar, and communal areas Prepare and serve hot drinks and refreshments as needed Answer phone calls and assist with reception duties Assist with the cleaning and upkeep of communal areas Perform detailed housekeeping routines in resident apartments Maintain high standards of hygiene and presentation across the site Report maintenance or wellbeing concerns to management Support with stock replenishment and supply checks Promote wellbeing and a sense of community among residents Values aligned with our philosophy as outlined on our website. Undertake any activities that fall under the Health & Safety policies and procedures.

Why Work for us

Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employee's career progression. Birchgrove is dedicated to making a positive impact on our residents and the community. As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact. Complimentary lunch cooked by our professional Chefs We believe in the power of diversity and inclusion. We are committed to an inclusive workplace where individuals from all backgrounds and experiences are welcome and valued. Birchgrove is known as the leading company in its field within the UK. Joining our team means being part of a reputable and respected organisation.


We are passionate about what we do and are looking for individuals who share our values and vision. If you are seeking a fulfilling career and a positive work environment, we encourage you to apply and become a part of our dynamic team.