Job Description

Key information

Job title: Outpatients RGN Hiring Manager: Clinic Manager Location: Primarily Manchester City Centre, with occasional travel to Liverpool Hours: Part-time / Bank - Day shifts. Mon-Friday between 8am-7pm, Saturday availability may also be required. Salary: Highly competitive

Role & Company Information

Pall Mall:

In 2010, Pall Mall was born, a family run business with a clear vision. Fast forward 15 years and we have spearheaded the business, trebling our workforce along the way and laying down clear and ambitious growth plans for the future.

Our purpose is to provide on-demand, high quality private healthcare and cosmetic surgery that meets the needs and expectations of patients and our vision is to be recognised and respected as the most patient-centric private healthcare provider in the north-west, by providing our patients with the best possible care, treatment and outcomes.

The role:

The Outpatients Nurse will provide safe, effective and patient-centred nursing care within our Manchester Outpatient Department. You will support consultants and surgeons in delivering consultations, diagnostics, pre- and post-operative care, and minor procedures, ensuring the highest clinical standards and providing an exceptional patient experience.

The key to success:

We are looking for a nurse who is professional, compassionate, highly organised and adaptable, with excellent interpersonal skills to support patients at every stage of their journey. You will work collaboratively with consultants, healthcare assistants, and administrative colleagues to ensure patients feel informed, supported, and safe throughout their visit.

The Clinics - Manchester and Liverpool

Our Manchester city centre and Liverpool clinics provide a modern, comfortable and discreet environment for patients accessing a wide range of private GP, outpatient and diagnostic services. Unlike our hospital sites, the Manchester and Liverpool clinics are dedicated to outpatient care, offering consultations, treatments and diagnostics without the need for overnight stay.

The clinic has four key service areas:

1. Private GP Services - same-day and pre-bookable GP appointments providing general medical care, prescriptions, referrals and health checks. 2. Outpatient Consulting Rooms - modern consultation and treatment rooms where our consultants, and nurses carry out medical and cosmetic consultations, health assessments, pre-operative checks and wound care/follow-up care. 3. Minor Procedures Suite - Two dedicated treatment rooms for minor local anaesthetic procedures, and consultant-led treatments. 4. Administrative & Patient Support Services - including our front of house team, bookings coordinators and patient advisors, who ensure every patient receives a seamless, personalised journey from appointment booking through to treatment and aftercare.
Patients also benefit from access to diagnostic and surgical services at our Newton-le-Willows hospital and other sites, with the Manchester and Liverpool clinics acting as a convenient city-centre hub for private GP appointments, outpatient consultations and non-surgical treatments.

Core responsibilities

Deliver high-quality, evidence-based nursing care to patients attending outpatient clinics, ensuring patient safety and dignity at all times. Support consultants and surgeons during outpatient consultations and minor procedures, including preparing rooms, equipment, and patients. Undertake pre-assessment and post-operative care, providing health education, wound care, removal of sutures, dressings, and follow-up support. Monitor and assess patients' conditions, escalating any concerns promptly to the relevant clinician. Maintain accurate patient records in line with legal and professional standards, ensuring confidentiality at all times. Provide clear, compassionate advice and information to patients and their families, supporting informed decision-making. Contribute to infection prevention and control by ensuring all clinical areas are maintained to the highest standard. Participate in quality improvement initiatives, audits and clinical governance activities. Ensure compliance with NMC Code of Conduct, CQC regulations, and all relevant clinic policies and procedures.

Quality Improvement

Maintain continual professional development and identify opportunities to improve outpatient nursing practice. Raise quality concerns and work with colleagues to implement solutions that improve patient experience. Share best practice within the nursing and wider multidisciplinary team.

Clinical Governance

Ensure safe practice and compliance with policies, procedures and clinical guidelines. Participate in audits, incident reviews, and risk management activities. Actively contribute to service improvement initiatives within the Outpatient Department.

We will...

Remain a compassionate employer that values your skills and input to the business Recognise your successes Provide training and further development opportunities where applicable Remain committed to our company HEART values and provide a safe and inclusive work environment

Our HEART Values:

Helpful

Being helpful means going the extra mile to support each other and our patients. It's about being there when someone needs guidance, offering assistance without hesitation, and always looking for ways to make things better for others.

Empathetic

Being empathetic means truly listening and seeing things from someone else's perspective - whether that's a patient needing reassurance or a colleague who's having a tough day. It's about making sure people feel understood and cared for.

Accountable

Being accountable means taking ownership of your actions and commitments. It's about following through on what you say you'll do and holding yourself to the highest standards - whether for a patient or a teammate.

Resourceful

Being resourceful means staying adaptable, creative and proactive in solving problems. It's about thinking outside the box and finding smart, effective solutions to meet the needs of our patients and team.

Teamwork

Teamwork means working side-by-side, supporting each other and combining our strengths to create an environment where everyone can thrive. When we join forces, we can provide a better experience for our patients, make work more fulfilling for our colleagues and reach new levels of success as a team.

Diversity and inclusion at Pall Mall

:

As a responsible employer, Pall Mall is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong with togetherness. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of our patients.

Pay: 30,000.00-35,000.00 per year

Benefits:

Employee discount Health & wellbeing programme Life insurance
Ability to commute/relocate:

Manchester M2 4PD: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's (preferred)
Experience:

Nursing: 1 year (required)
Licence/Certification:

Nursing Registration (required)
Willingness to travel:

25% (required)
Work Location: In person