Job Description

To provide a full range of high quality direct patient support services throughout the Trust, ensuring the team's quality standards and service delivery expectations are consistently achieved.



Driven by a desire for innovation and transformation the Patient Services Assistant (PSA) role was created within the Estates and Facilities Division to encompass a range of traditional ancillary support services, such as patient portering and domestic cleaning. The Trust believes the new way of working offered by the PSA will support its focus to enhance patient experience; improve patient flow throughout the hospital as well as offer staff the skills, experience and training to deal with the changing demands in a busy acute hospital setting.



Each PSA will be allocated to a Zone within the hospital which meets the needs of the service. He/she will foster a close working relationship with the shift supervisor, who will be responsible for delegating, supervising and monitoring the work outputs of a team of PSAs within a Zone.



Planning and Managing Own Workload



To be responsible for managing the duties required under each shift and to work in a speedy manner to deliver the service without compromising on quality. Respond in a timely manner to requests for deep cleans and isolation discharge cleans.

Service Improvement



From time to time to actively participate in any service improvement events facilitated by the Division or the Trust. To remain open minded when supporting change initiatives.

General



Perform all allocated tasks within the allotted time permitted without compromising the quality standards set by the Division. Contribute to maintaining a safe working environment for self and for the zonal team. Perform duties in accordance with hospital policies, guidelines and relevant legislation including Infection Control Policies and procedures. Ensure all cleaning standards are maintained to reduce the risk of hospital acquired infections. Seek any necessary information to order to perform the full job role in a competent and safe manner. He/she must be aware of the risks and hazards associated with certain aspects of the role. Report all incidents/ injuries to the appropriate officer in a timely manner and in accordance with set procedures. Attend all mandatory training as scheduled and all other relevant training required by the job role. Undertake on-going development, apply and share knowledge and skill.

Conduct duties with regard to values underpinning the Trust's Vision "to be widely recognised for providing safe, personal and effective care": -

Values:

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Respecting the individual Putting patients and customers first Promoting positive change Acting with integrity Serving the community

Underpinning the Trust's vision and values are the following key operating principles that influence the way in which the Trust does business: -



Understand the world we live in and deal with it We are clinically led and management supported Support departments support the front line Everything is delivered by and through Divisions Compliance with standards and targets are a given. They are the things we do to help secure our independence and influence Quality is our organising principle - driving quality up and cost down is not mutually exclusive We deliver what we say we need to

Post holders are expected to work flexibly within their pay band. They should only be expected to carry our activities for which they are competent. Alternatively they may carry out the additional duties if they are receiving support or training in order to obtain the recognised level of competence.



The Trust operates a Smokefree Policy.



Communication



Contributes to effective communication, facilitating teamwork and cooperation within zone team, ward/unit and with other departments. Use of radio, phone, bleep, computer or other device, as appropriate, following the Trust information governance guidelines.

Moving and Handling



Move/transport patients safely from one location to another within the hospital. This will involve the pushing and pulling of a wheelchair, bed or trolley using established safe methods. Perform all cleaning tasks within the Trust; this will include wards, clinics, sanitary areas, offices and communal spaces. Safe movement and decontamination of beds and other furniture. Movement of deceased patients in an appropriate and sensitive manner. Delivery and collection of patient meal trolleys and medical gas canisters as required. Removal of dirty curtains and hang fresh clean curtains, using ladders where necessary. Buffing, scrubbing and redressing of floors as well as carpet cleaning using appropriate machinery.

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Team Working



Working as a member of a team to provide effective patient support service to a zoned area. Contribute to operational functioning of the unit and actively participate in the achievement of the unit's quality plan. Emergency and contingency action and coordination, including fire evacuation, helicopter support and all escalation activity within the hospital site. Take reasonable care of him/herself when performing the duties of the role and be mindful of consequences of own action(s) on others and the Trust. * Assist with the orientation and induction of new staff to the Division. Sharing own knowledge and experience of the job role to support new colleagues.