Job Description

Bank Receptionist

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Priory Hospital Barnt Green is looking to recruit a Bank Receptionist to join the team. Located in the beautiful Lickey Hills Country Park, 10 miles south of Birmingham, Priory Hospital Barnt Green is a purpose-built hospital with a 10-bed private ward.



We offer mental health support for both adults and young people, including access to specialist therapy and psychiatry. We also provide private autism assessments for adults, helping people better understand themselves and access the right support.
What you'll be doing


You'll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn't involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.Greets and assists all arrivals promptly at the Priory unit, and ensures that they are treated in a courteous, pleasant and efficient manner, and directed accordingly. Ensures that all telephone calls into main reception / switchboard are dealt with promptly and efficiently within Priory operational standards. Carries out administrative tasks as required. Ensures the appropriate security passes are issued, as well as then directing the visitor to the appropriate areas or individuals within the unit.
You can find additional information in the attached job description.
What you'll bring to the role


Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows.



The role requires NVQ Level 1 in a relevant area or GCSEs (or equivalent), along with experience gained in a customer-facing environment. As patients may present with difficult and challenging situations, the role can involve heightened sensory and emotional demands, requiring resilience and strong interpersonal skills.



For more information about the role, you can email MatthewBirbeck@priorygroup.com
What we will give you in return


We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.Free on-site parking Supplemented meals 25 days annual leave plus bank holidays Birthday Holiday - your birthday as an extra days annual leave Enhanced maternity pay Contributory pension scheme Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme) Access to development opportunities Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel Leadership & management development Long service award Refer a friend bonuses
Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified. In such cases, adverts should be closed immediately, and remaining applicants informed of the reason.
About Priory
Priory is the leading independent provider of mental health and adult social care in the UK. We support 26,000 people a year to move towards a healthier future so they can live their lives as fully and independently as possible. We treat more than 70 conditions, including depression, anxiety, addictions and eating disorders, as well as children's mental health, across our nationwide network of sites. We also support autistic adults and adults with a learning disability, Prader-Willi Syndrome and brain injuries, as well as older people, within specialist residential care and supported living facilities.


With over 13,000 colleagues working at Priory, we have a long and prestigious history, and an unrivalled reputation for making a real and lasting difference to the lives of every individual in our care.

Priory is part of MEDIAN Group, a leading pan-European provider of mental health, specialist care and rehabilitation services, focussed on restoring quality of life through effective, evidenced and data-driven care.



Priory is committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, read more here.



All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS check.



We kindly request that recruitment agencies do not contact us regarding this vacancy. Should we require assistance, we will reach out directly to our 'PSL'

Application Deadline

September 01, 2025

Department

Site Support Roles

Employment Type

Bank

Location

Priory Hospital Barnt Green

Address

Warren Lane, Birmingham, West Midlands, B45 8ER

Workplace type

Onsite

Compensation

12.21 / hour