Job Description

Coventry and Rugby GP Alliance are seeking GP receptionists to join our Non Clinical Bank Workforce to support our Enhanced Access Service in multiple sites locally. The postholder will provide a friendly welcome to all callers and patients.
Main duties of the job
We have sites across Coventry, Nuneaton and Bedworth and the role will act as a main point of contact for patients, visitors and general enquiries; this role will work as part of the CRGPA Team and contribute to the achievement of the service objectives.
About us
The Coventry and Rugby GP Alliance is a private company limited by shares, wholly owned by local Coventry and Rugby GP practices. As a GP led organisation, we represent 50 GP practice shareholders and cover nearly 420,000 patients.
We describe our work in terms of Supporting, Innovating, Developing and Educating - we are on the S.I.D.E. of general practice and we have developed our Operational Plans to describe what we are going to do over this year to ensure that we continue to high quality, accessible and responsive services for both practices and patients.
We have identified key areas that we will focus on to build upon and improve our existing services.
These are our Strategic Priorities:

• Clinical Service Improvement & Delivery
• Clinical Innovation
• Primary Care Development Practice and Network Support
• Training and Education
• Integrated Care
• Good Governance

Details
Date posted
19 September 2025
Pay scheme
Other
Salary
12.21 an hour
Contract
Bank
Working pattern
Part-time
Reference number
E0046-25-0091
Job locations
1 The Boiler House, Electric Wharf
Sandy Lane
Coventry
CV1 4JU
Job description
Job responsibilities
Arrive in good time to start the session promptly and remain on the premises until all patients have been seen and/or the session has finished.
To meet and greet patients, members of the public and visitors to the service in a friendly and courteous manner
Offer general assistance to the Enhanced Access team and project a professional, positive and friendly image to patients and other visitors, either in person or via the telephone.
Facilitate effective communication between patients, members the primary health care team and CRGPA
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
Ensure that excellent customer care is being delivered at all times
Play an active role in the co-ordination, and review of patient surveys e.g. Friends and Family Test
Offer solutions and actively listen to patients to resolve issues.
Chaperone during consultations as requested
Provide an efficient, courteous and responsive reception and telephone service to the public
To ensure that up to date and comprehensive information is available at all times through liaison with other Team members
Carry out a range of administration duties including word processing and data inputting duties as required (EMIS).
Be responsible for hospitality arrangements and general housekeeping as requested
Order, maintain and keep inventories of equipment supplies
Participate in new initiatives and future changes in service delivery improvements.
Support the Team in promoting equal opportunities in the workplace and delivering services which are accessible and appropriate to the diverse needs of service users.
Actively pursue own personal development and take full advantage of training provided. Job description
Job responsibilities
Arrive in good time to start the session promptly and remain on the premises until all patients have been seen and/or the session has finished.
To meet and greet patients, members of the public and visitors to the service in a friendly and courteous manner
Offer general assistance to the Enhanced Access team and project a professional, positive and friendly image to patients and other visitors, either in person or via the telephone.
Facilitate effective communication between patients, members the primary health care team and CRGPA
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
Ensure that excellent customer care is being delivered at all times
Play an active role in the co-ordination, and review of patient surveys e.g. Friends and Family Test
Offer solutions and actively listen to patients to resolve issues.
Chaperone during consultations as requested
Provide an efficient, courteous and responsive reception and telephone service to the public
To ensure that up to date and comprehensive information is available at all times through liaison with other Team members
Carry out a range of administration duties including word processing and data inputting duties as required (EMIS).
Be responsible for hospitality arrangements and general housekeeping as requested
Order, maintain and keep inventories of equipment supplies
Participate in new initiatives and future changes in service delivery improvements.
Support the Team in promoting equal opportunities in the workplace and delivering services which are accessible and appropriate to the diverse needs of service users.
Actively pursue own personal development and take full advantage of training provided.
Person Specification
Knowledge and skills
Essential

• Flexible approach to new tasks and targets
• Word processing skills
• Computer literate Work with little or no supervision
• Good telephone manner
• Ability to communicate well at all levels
• Office organisation Stock management
• Knowledge of administration and organisational policies and procedures

Desirable

• Experience of using clinical systems including EMIS
• Car driver

Experience
Essential

• Working in an office environment.
• Working with staff at all levels.
• Previous experience working with clinical staff.
• Customer service

Desirable

• Experience working with the general public.
• Experience of working in General Practice

Qualifications
Essential

• GCSE education
• Knowledge of MS Office applications

Desirable

• Higher education
• NVQ Customer Service
• Word processing qualification.
• Diploma in Business Administration to level 2 BTEC First Diploma or equivalent.

Person Specification
Knowledge and skills
Essential

• Flexible approach to new tasks and targets
• Word processing skills
• Computer literate Work with little or no supervision
• Good telephone manner
• Ability to communicate well at all levels
• Office organisation Stock management
• Knowledge of administration and organisational policies and procedures

Desirable

• Experience of using clinical systems including EMIS
• Car driver

Experience
Essential

• Working in an office environment.
• Working with staff at all levels.
• Previous experience working with clinical staff.
• Customer service

Desirable

• Experience working with the general public.
• Experience of working in General Practice

Qualifications
Essential

• GCSE education
• Knowledge of MS Office applications

Desirable

• Higher education
• NVQ Customer Service
• Word processing qualification.
• Diploma in Business Administration to level 2 BTEC First Diploma or equivalent.

Skills Required