Job Description

The job holder is responsible for providing an efficient, welcoming reception and administrative service for the Trust's Outpatient areas. The role includes reception duties relating to patient verification, recording the patient on the Trust's Patient Administration System, booking patient appointments and dealing with external telephone enquiries from patients, GP's and other associated hospitals and internal stakeholders.



Outpatient reception services are part of the Outpatient Department which is supporting the 7-day working initiative. In the future the post holder will need to be prepared to work unsociable hours to support the services including evenings and weekends. Although based in Horsham, the post holder may be required to work in Crawley or East Surrey to meet the needs of the service.



For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.



We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals.



We provide emergency and non-emergency services to the residents of East Surrey, North-East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate and Redhill; a community of over 535,000 people. We provide acute and complex services and a range of outpatient, diagnostic services whilst Crawley Hospital and Horsham in West Sussex and Caterham Dene Hospital and Oxted Health Centre in Surrey provide less complex planned services. In 2019 the Care Quality Commission (CQC) rated our services as 'Outstanding' and we are one of the best performing Trusts in England:

Winners of Health Service Journal Acute Trust of the year award 2021. National Patient Safety Awards winner and strive to be a beacon for safety in all that we do. We are rated the sixth highest trust in the South East and in the top 25% nationally for staff recommending the Trust as a place to work or receive treatment.

Once you understand the requirements outlined in the advert, please ensure your application clearly reflects where you match them including any examples you would like to highlight.