Job Description

9 Harley Street is a dynamic and rapidly growing independent hospital group located in the heart of central London. With ambitious plans for expansion, we are seeking an exceptional Receptionist to play a key role in supporting the next stage of our development.

As the first point of contact for patients, visitors, and business partners, you will deliver a highly professional and customer focused front of house service. You will ensure every patient's journey is managed with efficiency, discretion, and care, reflecting the hospital's commitment to excellence. This role is pivotal in maintaining smooth administrative processes, including patient registration, billing, record management, and handling enquiries with the utmost accuracy and integrity.

We are looking for someone who takes pride in creating a welcoming and supportive environment, going above and beyond to ensure exceptional patient experiences. The ideal candidate will thrive in a fast paced setting, demonstrate excellent organisational skills, and work confidently both independently and as part of a team. Sensitivity to patient and consultant needs will be central to your approach.

Core Responsibilities

Deliver a professional and customer focused reception service to patients, visitors, and partners. Manage the administrative pathway for patients to ensure seamless delivery of clinical services. Accurately and promptly input data into clinic administration systems to support efficient service delivery. Coordinate the patient journey during their time at the clinic, ensuring clear communication and discreet handling of information. Maintain the cleanliness and presentation of public areas to reflect the clinics high standards. Handle cash transactions and invoices in line with established procedures, ensuring all revenue is captured. Oversee incoming post and supplies to the clinic. Monitor building security and maintain awareness of all personnel entering or exiting the premises. Provide additional support to other areas of the clinic when required.

Required Skills & Experience

Previous experience in a similar front of house or reception role. Strong literacy, numeracy, and administrative skills with excellent attention to detail. Outstanding interpersonal and communication skills with a customer-first approach. Highly organised with the ability to manage time effectively and work under pressure. Proficiency in computer systems, including electronic records management. Calm, professional, and able to work independently as well as collaboratively. Experience in a public-facing reception environment.

Desirable

Knowledge of the Data Protection Act and confidentiality protocols. Familiarity with medical terminology. Experience working within a healthcare setting.
Job Type: Full-time

Pay: 13.00 per hour

Expected hours: 37.5 per week

Benefits:

Company events Company pension Discounted or free food Employee discount Free flu jabs Private medical insurance Referral programme Transport links
Experience:

Receptionist: 1 year (required)
Work Location: In person