Job Description

BANK RELIEF ASSISTANT SHOP MANAGERS (RASMs)

HARBORNE & SOLIHULL AREA

Closing Date: 16 October 2025

Hourly Rate: 13.68 per hour (including 12.07% holiday pay)

Join Our Award-Winning Charity Retail Team at Birmingham Hospice!

Are you a motivated, organised individual looking for a meaningful new challenge?
Do you want to be part of something truly special -- where every shift helps make a real difference? We're proud to be

UK Charity Shop of the Year 2024/25

, and we're looking for

Bank Relief Assistant Shop Managers (RASMs)

to join our dynamic retail team. Our shops play a vital role in raising funds to support compassionate end-of-life care for patients and families across Birmingham and Solihull.

Why Join Us?

At Birmingham Hospice, our charity shops are more than just retail spaces -- they're community hubs powered by generosity, kindness, and purpose. Every donated item and every sale helps us provide specialist care to those who need it most.

As a

Relief Assistant Shop Manager

, you'll be a key part of this mission, stepping in to support our shops across Birmingham when needed. Whether you're covering holidays or lending a hand during busy periods, your contribution will help keep our shops thriving.

What You'll Be Doing:

Supporting and stepping in for Shop Managers to keep daily operations running smoothly

Leading and motivating volunteers to create a welcoming, high-performing shop environment

Maximising sales and donations to meet income targets

Helping with sorting, pricing, and displaying donated goods to showcase their value

Delivering outstanding customer service to every donor and shopper

We'll provide all the training you need -- what matters most is your

enthusiasm, reliability, and drive to make a difference

.

What You'll Gain:

Flexible working across a variety of shop locations

The chance to develop new skills and grow your confidence

The satisfaction of knowing your work directly supports local families

A supportive, friendly team that values your contribution

Join Birmingham Hospice and help us turn second-hand treasures into first-class care.

For an informal chat about this role please contact email John Ridd, Regional Retail Manager at:

john.ridd@birminghamhospice.org.uk

To view the full job description for this role and to apply for this vacancy please use the above QR Code or alternatively visit our vacancies website using the address below.

The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim. We value each person as an individual - whether they are colleagues, patients, family members, carers or supporters, every person matters.

We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.

Pay: 13.68 per hour

Benefits:

Casual dress Cycle to work scheme Discounted or free food Free parking
Work Location: In person