Job Description

Join Our Team as a Bank Retail Assistant - Make a Difference in Your Community!

Guild Care is Worthing's leading social care charity, and our much-loved charity shops play a vital role in supporting the services we provide to older people, those living with dementia, and children and adults with learning disabilities. With

16 shop

s across Worthing and the surrounding area, we're at the heart of the community - offering a wide range of quality second-hand clothes, accessories, furniture, toys, bric-a-brac and more, all while raising funds for our essential services.


We're now looking for an enthusiastic and customer-focused

Retail Assistant

who can work across our shops, supporting our fantastic Shop Managers and volunteer teams. This is a role where no two days are the same, and where your contribution will directly help us make a real difference in people's lives.

What you'll be doing:

Supporting Shop Managers with the day-to-day running of our shops. Processing donations, managing stock rotation, and ensuring items are beautifully displayed. Delivering excellent customer service and creating a warm, welcoming shopping experience. Assisting with sales, till operations, cash handling, and shop procedures. Helping to meet sales targets and maximise income for our charity. Supporting and encouraging volunteers, helping to create a friendly and inclusive team atmosphere. Maintaining a clean, safe, and inviting environment for customers and colleagues. Liaising with the Furniture Scheme Manager on stock logistics. Attending training and team meetings to develop your skills and knowledge.

What we're looking for:

Someone with a positive, can-do attitude who enjoys working with people. A flexible team player, happy to travel across our 16 retail shops as needed. Great customer service skills and a friendly, approachable manner. Organised, reliable, and able to follow processes. Retail experience is helpful, but not essential - we'll provide full training.

This is a fantastic opportunity if you love variety, thrive in a people-focused environment, and want to be part of a team that gives back to the community.

About The Role

Interested?

If you're passionate about retail and making a difference in your community, we'd love to hear from you.

Apply now and help us build a better future, one sale at a time.

Required Criteria

Ability to undertake reasonable lifting duties Post Holder must be literate and numerate Flexible attitude to work Demonstrate good customer service skills Ability to provide a satisfactory Disclosure and Barring Service Check

Desired Criteria

Experience Handling Cash Experience working in a charity/retail shop Experience working towards targets Basic IT skills

Skills Needed

Communication, Teamwork, Building Relationships, Stock Taking

About The Company

Our story

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Guild Care was founded in Worthing in 1933 by visionary volunteers dedicated to supporting vulnerable individuals in the local community. Originally known as Worthing Council of Social Service, the organisation focused on alleviating poverty, isolation, and health challenges during difficult times. Over the following decades, Guild Care consistently expanded its services, proactively responding to the community's evolving needs.


In the 1950s and 1960s, Guild Care established innovative day centres and residential care homes, significantly enhancing life quality for older adults and individuals with disabilities. Adapting continually, the charity later introduced specialised dementia care facilities and tailored services for those with learning disabilities.


Today, Guild Care supports over 3,000 people annually across West Sussex through a range of community-focused services. Remaining true to its founding values, the organisation is one of Worthing's largest employers, powered by almost 700 dedicated staff members and the essential contributions of more than 300 volunteers, all united in making a meaningful difference.

Company Culture

Our vision

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Our vision is for all people in need of care to live fulfilling, safe and secure lives.

Our mission

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We will achieve our vision by ensuring our support and services are accessible, effective and lovingly delivered.

Our BELIEF values

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Brave

|

Engaging

|

Loving

|

Integrity

|

Everyone Matters

|

Free to Be Me

Our equality statement

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At Guild Care, we are committed to fostering a culture of inclusivity, respect, and equality. We believe that diversity enriches our organisation and enables us to better serve our community.


We are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, or socio-economic background.


Join us in our mission to make a positive difference in people's lives.

Company Benefits

At Guild Care, we are proud to offer a comprehensive benefits package designed to support our employees in every aspect of their lives--financially, professionally, and personally.

Health and Wellbeing

Your wellbeing is our priority. Staff benefit from an annual Wellbeing Day, free flu vaccinations, and confidential support through the BHSF Employee Assistance Programme. With schemes like Cycle 2 Work, free eye tests for eligible roles, and mental health support through the Care Workers Charity, we aim to promote a healthier, happier workforce.

Work-life Balance

We understand the importance of flexibility, offering favourable holiday terms, flexible working options, homeworking opportunities, and carers' leave to help you balance work with life's demands.

Professional Development

At Guild Care, your career growth is important to us. We provide progressive career pathways, mandatory training programmes, in-house learning opportunities, and access to professional qualifications, including accredited programmes and the Care Certificate.

A Supportive Work Environment

Join a local charity with over 90 years of history and a strong community focus. Employees enjoy supportive colleagues, job satisfaction, and opportunities to engage in events and fundraising activities. Our inclusive culture features initiatives such as length of service recognition, annual staff awards, and employee networking groups.


At Guild Care, we reinvest all our surpluses into our services, staff, and community, ensuring your work makes a meaningful difference every day.


Join us and be part of something extraordinary!


Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Long service recognition, Employee Assistance Scheme, Wellbeing Scheme, Blue Light Card, Work With Charities, Social Opportunities, Progression opportunities, Staff celebration events

Salary

12.21 per hour