Job Description

Job Introduction

HCRG Care Group are looking for a compassionate and understanding BANK Stories Officer.


This freelance role is about making sure that people's voices, experiences, and stories are truly heard. They will spend time talking with colleagues, patients, families, and carers, collecting their experiences and finding meaningful ways to share these stories.


Every patient has a story worth hearing. Behind each appointment, treatment, or visit are experiences that can teach and inspire us.

Base and contract type: The role is a bank contract. It will be home based but will also require travel to services, as and when needed.

Main Responsibilities
Spend time listening to patients, families, and carers, helping them tell their stories in their own words. Collect and share stories in a way that highlights the human impact. Support patients who may not usually feel heard, making sure their voices are represented. Work with staff and teams to make sure stories are shared. Help organise and support story-sharing events, patient panels, or informal conversation groups both in person and virtually. Make sure all stories are collected and shared respectfully, safely, and in line with confidentiality and safeguarding.

The Ideal Candidate

Essential

Passionate about making sure patient voices are heard and valued. Good listener with empathy and patience. Able to connect with people from all walks of life. Comfortable writing up or sharing stories in clear, simple language. Organised and able to manage time across flexible hours. Strong attention to detail and a high level of accuracy. Excellent organisational and communications skills. Internal stakeholder management and networking experience. Excellent IT skills in Word, Excel and PPT to an advance level, with additional knowledge of using marketing tools such as Wordpress, Hootsuite, Campaigner etc.

Desirable

Related degree or professional qualification. An understanding of England's health and care system, particularly the role of Commissioners and the independent sector. Experience of community engagement, volunteering, or patient involvement. Confidence speaking to groups or presenting stories in meetings/events.

Other requirements:

You may be required to work at evenings and weekends where there is a business need to ask you to.




About The Company

We change lives by transforming health and care.



Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.



We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.



While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.



As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.



Finally, we need to let you know that the company you'll work for is part of HCRG Care Group Holdings Limited and by applying for this job we'll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.


Package Description

As an Internal Comms Manager

,

you'll be part of our valued team at HCRG Care Group.


You will feel valued as an

Internal Comms Manager

within HCRG Care Group, receiving access to exclusive rewards and benefits including:

22.95 Per Hour

Free tea, coffee and milk at your local base location Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least 100,000 of ringfenced innovation funding each year * The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding "good" or "outstanding" ratings from the Care Quality Commission