Job Description

JOB ADVERT

Job title: Bank Support Worker

Job reference number: 101236

Interview date: TBC

Closing date: 27th October 2025

We have an incredible new opportunity for a Bank Support Worker to join Landau. This role offers more than a wage - it's about the deep reward of guiding young people who've faced challenging starts in life toward brighter futures. As a Bank Support Worker, you will be responsible for providing a person-centred support to adults with learning disabilities, enabling them to develop life skills, enhance independence, and participate fully in educational, vocational, and social activities within the training centre and the wider community. The Support Worker promotes inclusion, dignity, and choice, working as part of a team to create a safe, positive, and empowering environment where each individual can achieve their personal goals and reach their full potential

At Landau, we're passionate about changing lives and creating futures. As a leading supported employment and training charity, we're changing over 800 lives each year across the West Midlands, including Telford and Wrekin, by providing pathways to employment, access to education, and support for personal growth and independence. Joining our team means joining a community that values making a real difference--empowering individuals to overcome challenges and realise their potential. We are a diverse, forward-thinking organisation, dedicated to delivering high-quality, sustainable services that truly change lives and open doors to new beginnings

We are committed to supporting our workforce as much as our mission. At Landau, you'll receive the Real Living Wage, access to a private healthcare scheme, roadside assistance, and support through our Disability Confident Employer status. We're proud to be a Gold Award holder for our support of veterans, creating an inclusive environment where all backgrounds and abilities are valued. If you're driven to be part of a diverse, forward-thinking organisation that's dedicated to delivering high-quality, sustainable services that truly change lives, we'd love to have you join us.

If this sounds like the perfect opportunity for you, please apply with your CV. If you are shortlisted, we will send you an application form to complete

Key responsibilities will include:

Provide day-to-day support to individuals with learning disabilities in line with their individual care and support plans.

Collaborate with the tutor to identify the additional support and intervention activities required, tailoring activities and materials, to enable learners to succeed and achieve

Support safe participation in centre-based and community-based learning activities.

Work with individuals who require targeted support to complete all tasks and activities, supporting learners to develop their knowledge, skills and experience and grow in confidence and independence

Identifying barriers to learning and devise and develop a range of appropriate strategies to assist learners in resolving issues or tackling concerns

Support the tutor with learner portfolios, leading where reasonably required on conducting assessments, providing feedback to learners, conducting progress reviews, record-keeping and the provision of programme administration and support

Promote good behaviour management, applying policies and procedures in a fair and consistent manner, and take appropriate action in a timely and sensitive manner, completing records or reports accurately where required

Work as part of the team to devise creative approaches to overcoming barriers, engaging learners, developing the content and delivery of sessions, and assisting with the promotion and success of our programmes

Supporting learners in developing their self-esteem and confidence- providing pastoral support and effective impartial information, advice and guidance toward achievement and progression

Support learners to achieve to their potential, including support to achieve learning objectives, completing portfolios, and readiness for assessments and personal development goals

Maintain accurate and up-to-date records, including daily notes, incident reports, and support plans.

Being aware of confidential issues linked to learner/home and personal situations and to adhere to Safeguarding and Confidentiality Policies and Procedures

Ensure that project manager and tutor are kept fully informed of learner progress, and support liaison with learners, parents and relevant stakeholders, agencies etc as appropriate, reporting where required

Support learners on a 121 basis where required adhering to their personal care plans and risk assessments

Report any concerns regarding wellbeing, safeguarding, or health promptly to the Coordinator or Manager and follow company policies

To encourage the individual to be actively involved with their learning, positive progression and to reflect their performance on reviews as directed by tutor

Act as the key worker for identified learners, championing their engagement, attendance, progress and achievement

Monitor and support the health, wellbeing and welfare of learners under your supervision, including in respect of safeguarding and any adherence to specified routines or requirement,

Provide flexible support to the wider business as reasonably required, fulfilling occasional alternative duties as requested, so that expertise is deployed to meet business priorities at a level consistent with those outlined in this job description

OTHER

To contribute actively to team and departmental meetings as required

To promote the charity in a positive and professional manner, acting as an ambassador for the charity

To provide management information, professional intelligence and other support to organisational staff and the Charity CEO as required

Person specification

Job title: Bank Support Worker (E = Essential D = Desirable)

SKILLS AND CORE COMPETENCIES

Technical competency (qualifications and training)

Qualification in supporting learners with additional needs in the care sector Care certificate/NVQ care etc E
Experience

Experience of supporting adults with learning difficulties - E Experience working with learners who have issues with anxiety, confidence or who are overcoming disadvantages - D Experiencing of meeting the requirements of learners with robust Care Plans - E Experience planning preparing or adapting resources to meet learner need - E Safeguarding and/or First Aid training or willingness to train- D
Skills and Attributes

Creative and innovative, able to devise practical approaches that will interest and motivate learners - E Good IT skills and ability to undertake essential administrative or reporting tasks - E
Personal qualities, communicating and relating to others

Strong commitment to supporting all learners - E Excellent organisational skills, time-keeping and reliability - E Able to build trust and rapport with both learners post 16 and adult learners - E Resilience, positivity and team working - E Ability to plan, risk assess and supervise off-site activity, such as visits or work experience placements - E
Safeguarding

Be able to display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults. (E) This post requires a Disclosure & Barring Service (DBS) disclosure at an Enhanced level (E)
Other

Have an understanding of and be able to demonstrate a commitment to Equal Opportunities and Diversity. (E) Ability to travel between Landau sites or on Landau business (E)
Hours: As and when required (Zero Hours-

Salary: 15.75-21 per hour

This is a zero hours position

Location: Stoke

We are committed to creating a fair and inclusive workplace. As part of our pledge with the Crisis Homelessness Alliance, we offer an automatic interview to applicants who meet the minimum criteria for this position and are currently experiencing or at risk of homelessness. If this applies to you, please let us know when you apply.

As a Disability Confident employer we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If this applies to you, please let us know when you apply.

As a member of the Armed Forces Covenant we recognise the value Serving Personnel, both Regular and Reservists, Veterans and military families contribute to our organisation and country. A guaranteed interview will therefore be offered to Veterans and their Spouses/Partners, serving Regular members of the Armed Forces approaching the end of their service and the Spouses/Partners of currently serving Regular members of the Armed Forces. This is conditional on the minimum criteria of the job being met and no longer than 5 years has lapsed since leaving the Armed Forces (subject to supporting information being provided on request). If this applies to you, please let us know when you apply.

Landau is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment.

As this role involves regular work with children and young people, and meets the definition of regulated activity, it is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose all unprotected unspent and spent cautions and convictions. Further details on what convictions must be declared can be found in the Governments Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975.

If you are offered this position, Landau will ask you to complete an enhanced DBS check with a children's barred list check and provide at least 2 references.

It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police.

Pay: 15.75-21.00 per hour

Work Location: In person