Job Description

The Vacancy
IRIS is one of the UK's most trusted payroll and HR software providers, supporting thousands of organisations every month. We're now looking for an experienced payments professional to take ownership of how payroll payments are delivered across our Payroll Services and HCM Software divisions.
This role is ideal for someone who knows payroll or finance payments inside-out, enjoys improving processes, and wants to shape a service that customers rely on every single day.
If you've worked with electronic payments, understand compliance, and know what it takes to deliver secure, accurate, and timely payment operations - you will be a strong match for this opportunity.
Why This Role Matters
Payroll payments must be safe, compliant, and reliable. Your work will directly improve:

• Customer adoption of payroll payment services
• Payment accuracy and processing times
• Customer satisfaction across our payroll products
• Delivery of product and operational priorities

You'll be a key contributor to how IRIS delivers trusted payroll services at scale.
About the Team You'll Join
You will work closely with teams across:

• Operations
• Product & Engineering
• Finance
• Support & Professional Services
• Legal, Commercial & Product Marketing

You'll report to the Senior Director of Operations (Payroll Services) and collaborate with senior leaders across the business.
This is a supportive environment where your knowledge will be respected, your ideas will be welcomed, and your work will have visible impact.
What You'll Be Doing

• Taking ownership of how payroll payments operate end-to-end across IRIS
• Working with Product and Operations leaders to shape and improve our payment offering
• Reviewing and refining processes so they are accurate, efficient, and fully compliant
• Developing and tracking key KPIs to improve service quality
• Managing relationships with our payment partners: Telleroo, Bottomline, and Finestra
• Ensuring we meet all KYC, AML, and regulatory requirements
• Leading our Pay.UK BACS re-accreditation process
• Standardising and improving payment processes across all IRIS payroll services
• Working with commercial, operational, and product teams to understand priorities and future needs
• Helping customers and colleagues adopt new payment features and improvements
• Monitoring the market to identify enhancements that keep IRIS competitive
• Supporting internal teams by resolving payment-related escalations quickly and effectively
• Communicating product and service updates clearly to customers and prospects

What We're Looking For
You'll be successful here if you bring:

• Significant experience managing payment operations, ideally in payroll payments

OR

• Significant experience in payroll software support or payroll service delivery
• Experience with electronic payment processes within payroll, HR, finance, or banking
• Good understanding of payment compliance and regulatory requirements
• A calm, organised, and proactive approach to improving service quality
• Confidence working with internal teams and external partners
• Clear communication skills with the ability to simplify complex information
• A mindset focused on efficiency, accuracy, and customer value
• Ability to manage multiple priorities in a busy environment
• A strong focus on doing what is right for customers and colleagues

What You'll Gain

• Real ownership of a core UK payroll payments function
• The chance to influence product and service decisions across IRIS
• Opportunities to grow your expertise across payments, product, and operations
• The ability to make meaningful improvements that benefit thousands of payroll users
• A role where your contribution is recognised and valued

If you have strong experience in payments, payroll, banking, or finance operations - and you want to help shape a high-quality payment service used across the UK - we'd love to hear from you.
Apply now and help us deliver secure, accurate, and trusted payroll payments for customers nationwide.
About IRIS
As one of the UK's largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child's school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers' businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It's vital these mission-critical functions work first time, every time.
That's why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time - so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We're delighted to be certified as a Great Place to Work and one of the UK's Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
Why work for IRIS?
The Benefits
Developing your career
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
Leading
Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
Excelling
Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
Growing
Offering regular training and development programmes tailored to each employee's development needs and providing a commitment to a 'learning culture' which shares knowledge, best practice and our long-standing expertise between employees.
Listening
We're committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
Sharing
Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.

Skills Required