Job Description

To deliver excellence through a right first-time philosophy, putting our clients at the heart of everything we do.



An integral role in providing first class service to clients encompassing all aspects of a client journey within Arbuthnot Latham. This role provides excellent administrative support to Private and Commercial Bankers.

Key Responsibilities

Accurate input and checking of data for clearing and regular payment items such standing instructions and direct debits Banking and processing of cheques Processing of refunds and fees Responsible for preparing client cash requests and cash management Supporting client requests for external cashing facilities Errors & Complaints are investigated, root causes found, and action taken to ensure not repeated Ensuring all procedures are followed and documented procedures are kept up to date Investigating in a timely manner all queries and outstanding reconciliations

People

Actively help and support colleagues within the immediate team. Facilitate training as needed to ensure that all staff are adequately trained to perform their job functions.
Proactively seek business overviews, cross training, coaching or mentoring that will either enhance your deliverables to the end client and/or your own progression within Arbuthnot Latham

Key Interfaces
Work closely with Private / Commercial Banking Assistants and Banking Executives. Interaction with external 3rd party providers. Person Specification

Essential knowledge/Experience

Payment experience desired Knowledge of Banking processes desired Understanding of the ICS portal and processes

Skills



High competency of Outlook, Microsoft Office & Excel Proven ability to transfer data accurately Excellent communication skills both written and verbal with clients, providers and senior management coupled with a high level of confidentiality, diplomacy and discretion Team working- it is essential that all staff members have a strong team player focus Effective written and oral communication skills. Communication via Phone and E-Mail on a daily basis with internal clients. Excellent attention to detail, and able to manage multiple tasks in a regularly changing environment High level of professionalism and teamwork. High level of confidentiality, diplomacy and discretion.

Competencies

Team working Customer Focus Highly organised Planning and reviewing Expert knowledge Working Proactively Communication skills and confidence About Us

Life, Work and Benefits

Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people.


Agile working Competitive salary, pension & holiday allowance BUPA Health cover 4x Life Assurance Income Protection scheme Discretionary bonus Market leading maternity/paternity and menopause policies Flexible benefits

Data Privacy and Reasonable adjustments

We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice


https://careers.arbuthnotlatham.co.uk/files/RecruitmentPrivacyNotice.pdf

Reasonable adjustments

: Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at recruitment@arbuthnot.co.uk. Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.