Job Description

:

Are you a Payments Specialist with knowledge of CHAPS and looking for your next career opportunity?

We have an exciting opportunity for a Payments Specialist to join our Banking Operations team.

Summary

Reporting to a People Lead, our Payments Specialist will process CHAPS payments inclusive of high value payments, fraud indemnities, BACS recalls, direct debit indemnity claims, keying of manual switching & paper mandates, corrections and remediations, legal document reviews and court orders.

Work will be assigned each day, however the successful candidate will also be required to support business incidents that require corrections and remediations.

Job Responsibilities

• Manage daily execution of CHAPS transactions and inquiries accurately, within established deadlines, and in accordance with existing policies and procedures.
• Handle day-to-day transaction processing (i.e. Bank-to-bank payments and Direct Debit Indemnity Claim) and operational activities (I.e. Manual Current Account Switch and Name Change document review) and ensure adequate operational performance measured throughout Banking Operations
• End-to-end ownership of operational support for selected journeys in scope of the unit, including escalations and engagement with internal business partners to support operations
• Close interaction with stakeholders and customers to ensure proper client experience and hand-offs between service and Operations. Point of contact for internal communication with Front and back office.
• Investigate, follow-up and resolve client inquiries and problems through effective interaction with clients, banks, operations areas, and other staff in a timely and professional manner. Develop subject matter expertise of business processes to assist with corrections and remediations.
• Be part of a team that will be required to meet the larger goals of the business and with individual deliverables assigned to team members
• The responsibilities will also include the Recording and Processing of Court Orders including Freeze Orders and Requests for Information

Required Qualifications, Capabilities, and Skills

• Maintains utmost accuracy in the processing of payments
• Ability to follow tight deadlines, organise and prioritise workload
• Ability to work closely with business partners and interact with staff at all levels
• Demonstrated experience of strong analytical and problem-solving skills
• Maintain strong discipline to support in new activities in partnership with multiple teams engaging in operational readiness
• Multi-tasker who can manage multiple streams of work concurrently and able to collaborate, partner and work in a team environment.
• Excellent written and oral communication skills

Preferred Qualifications, Capabilities and Skills

• Must have experience of CHAPS including back-office processing, investigations and remediations and with a good understanding of how payment systems and processes work and able to use the relevant software products and tools efficiently in day-to-day operations
• Experience of effective end to end queue monitoring and assisting a team in the prioritisation of tasks
• Experience in back-office operations and keen sense of quality control and practices
• Functional experience with MS Office, including Word, Excel, Access, and PowerPoint

The team covers the hours of 8am to 8pm Monday to Friday with team members assigned to shifts within that time period.

About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\'s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we\'re setting our businesses, clients, customers and employees up for success.

JPMorgan Chase