Job Description

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities

• Providing a friendly, courteous and professional service at all times
• Manage and provide direction to all bar employees during shifts
• Ensure each customer receives impeccable service
• Contributing to the creation of new cocktails
• Delegating tasks and checking their execution
• Possessing a depth beverage knowledge such as wines, cocktails and spirits
• Supervise the set up and breakdown of the Bar.
• Undertake monthly stock takes and overseeing and ordering of stock
• Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve
• Have a real flair and passion for service and working with quality products and interesting drinks menus
• Personality combined with the ability to engage everyone around you and build long-term rapport with both the guests and your colleagues
• Enthusiastic, quick thinking and welcoming personality
• A great knowledge of food and wine
• Ability to mentor and supervises a junior staff
• Ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Benefits
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

• Tips typically over 200 per month (2,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus - Earn up to 1000
• Complimentary employee car parking
• Complimentary state of the art onsite gym - with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious discounted live in accommodation for eligible roles
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
• Cycle to work scheme
• Access to Wagestream, allowing you to instantly access your wages
• Simplyhealth - Health cash plan