Job Description

Overall aim of the job:


The combined role of 'Bar Staff/Waiting Staff' is responsible for providing exceptional customer service to guests in the hotel's dining areas, including restaurants, bars, room service, and event spaces.


They will work closely with other team members to ensure guests receive a high-quality dining experience that meets the hotel's standards.

We're seeking individuals with excellent communication skills, a positive and approachable attitude, flexibility and a strong work ethic. If that's you apply now to join us!

Requirements:

Applicants must be 18 or over due to the requirement of selling alcohol.

Please note, West Court Retreat is not on a public transport route, so please consider necessary travel arrangements.

Key Responsibilities:

Greet and engage guests, delivering top-tier customer service. Process transactions efficiently, including cash, credit/debit card payments, and membership cards. Perform opening and closing procedures for shifts. Upsell food, drinks, and snacks to maximise revenue. Maintain a clean and welcoming restaurant environment during and after service. Demonstrate thorough knowledge of the menu to assist with recommendations. Comply with licensing regulations. Adapt to various responsibilities as needed.

Skills & Competencies:

Passionate about hospitality and guest service. Attention to detail and high standards of presentation. Strong team player with a flexible, adaptable approach. Effective interpersonal communication skills. Professional demeanour in all aspects of work.

What we'll offer you:

Full Membership to Nirvana Spa and Gym 108 Life Assurance (4 x Annual Salary) Medical Cash plan
Thrive Mental Health App Complimentary guest passes Discounts on selected products Company sick pay
Recognition & reward company days out Paid breaks Employee Referral Scheme

(upon successful completion of probationary period)

Equal Opportunities

Nirvana Spa and Leisure Ltd recognises that discrimination in the workplace in any form is unacceptable and in most cases unlawful. We have therefore adopted an Equal Opportunities Policy to ensure that all job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this policy throughout all areas of employment, recruitment and selection, training, development and promotion. In all situations, people will be judged solely on merit or ability.

We will ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, ethnic, or national origin, sex, marital status, sexual orientation, disability, political opinion/affiliation, age, religion or belief. Our application form will be as simple and straight forward as possible and we will not ask for unnecessary information. Interview questions will be related to the requirements of the job and we will not seek irrelevant qualifications. Applicants will be short listed/selected solely on the basis of capability.