Job Description

To provide a specialised, comprehensive and confidential patient centred clinical administration and secretarial service to Consultants and their teams in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the specialism.



Please be advised sponsorship is not eligible for this post.

Closing Date:

Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.



Act as the first point of contact for dealing with enquiries and take appropriate action as necessary liaising with others as appropriate. Be responsible for providing and receiving complex and sensitive information.



Reviews the communication systems for staff, patients and/or external sources using appropriate communicative tools



Responsible for implementing and maintaining both manual and electronic filing systems and databases as required by the department, ensuring all documents are accurately and appropriately archived.



To be involved and provide suggestions/support with any changes within their own work area.



Assist with training new team members in operational trust systems and department procedures.



Process referrals to the department including generating waiting lists, booking and coordinating of appointment or procedures and coding of activity.



University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.



We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.



Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.



We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)



By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.



The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.



Attending Bariatric MDT and assisting the Bariatric Coordinator in relaying actions to relevant teams/individuals.



Ensuring all clinical events are 'cashed up' in an appropriate time scale with appropriate outcomes (e.g. discharge or follow up appointments made).



Undertaking filing, photocopying, and scanning as necessary, ensuring all documents are accurately and appropriately archived.



Prioritising daily tasks to achieve set timescales.



Coordinate special arrangements for patients (e.g. porters, interpreters and ambulance transport).



Provide appropriate cover in the absence of other members of the team (e.g. minute taking). Predominately to Bariatric/UGI and HPB service (for support secretary cover).



Assist with complaints and compliments within the department, dealing with them accordingly and in line with Trust Policy.



Collate, input and monitor department documentation and information to assist with the production of monthly reports for the department.



Administrative duties as requested by the secretary to the bariatric service and or admin manager and or senior members of the department.



Support with the Upper GI team- to support medical secretaries with queries from the Upper GI team.



For further details of the role please see the attached job description.