Job Description

JOB DESCRIPTION

If you are a passionate and experienced Barista who is also a fluent Welsh speaker with excellent customer service skills, we encourage you to apply for this exciting opportunity.

Essential Skills:

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Demonstrated proficiency in preparing coffee and other beverages, with a focus on quality and consistency. Strong customer service skills, with the ability to engage with customers and address their needs in a friendly and efficient manner. In-depth knowledge of coffee, including brewing methods, flavor profiles, and roasting techniques. Ability to work in a fast-paced environment, multi-tasking and prioritising tasks effectively. Attention to detail, with a commitment to cleanliness and maintaining a safe work environment.

Key Responsibilities - Job Specific:

Provide outstanding levels of customer service across the whole Coffee Shop facility, including the preparation of beverages and serving of food Assist with the development of the coffee shop function & service elements in line with Company objectives Develop and implement a Standards of Performance document for easy reference and use by others within the team Support & maintain the importance and profile of the Coffee Shop function, ensuring the best possible impression is given at all times Develop, implement and maintain the highest standards of hygiene and Health & Safety practices Develop, implement and maintain effective stock management processes; including ordering, storage and control Contribute to the promotion and commercial success of the coffee shop Ensure the effective implantation and use of Yuello Liaise effectively with suppliers and ensure Tramshed Tech receives the best in terms of service & price Make recommendations to maximise the effectiveness and success of the coffee shop Prepare cost analysis documents as required Assist with the refreshment requirements for in-house meetings & events Support the Head of Community and contribute to the development of a strong community amongst our members and team Communicate any feedback from customers to the wider team as required Maximise sales opportunities and customer relations by maintaining a thorough understanding of the capabilities, facilities and offerings of the business Liaise effectively with the wider Tramshed Tech team Support key business areas in adopting a 'working together' approach Assist in nurturing the community environment & culture so that it maximises the opportunity for members to operate and function at their best

Key Responsibilities - General:

Conduct all work in a positive, responsible manner and in accordance with the Company's Code of Conduct & HR Policies Take full accountability for the designated role and commit to achieving personal, departmental and Company goals Undertake all work in an organised manner and manage associated administrative tasks accurately and effectively Ensure productivity levels are maintained to company standards Take responsibility for, and work towards, own professional development Contribute to, encourage and support a high performance working culture Understand, engage with, support and demonstrate the Company vision, values, and aims Positively and professionally represent the company at all times Demonstrate the highest levels of customer care & service in all situations, with a polite and friendly manner Ensure effective levels of communication, using tact, discretion & diplomacy as required Effectively support & contribute to, the overall effectiveness of the Tramshed Tech team Demonstrate the drive and commitment to being a Positive Employee Attend training and Company meetings as and when required Undertake any additional reasonable duties as required
Job Types: Part-time, Permanent

Pay: 12.60 per hour

Expected hours: 24 per week

Benefits:

Additional leave Bereavement leave Company events Company pension Cycle to work scheme Discounted or free food Employee discount Employee mentoring programme Sick pay
Work Location: In person